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Stealth BIOS update and Firmware Updates

Discussion in 'Systems' started by tydaawwg, Jul 7, 2016.

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  1. Kokorone

    Kokorone New Member

  2. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    Kokorone likes this.
  3. Kokorone

    Kokorone New Member

  4. Kokorone

    Kokorone New Member

  5. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    Kokorone likes this.
  6. Kokorone

    Kokorone New Member

    Bios was flashed but its still reading as .651 in the bios menu but 5.11 in the ami flash utility. I'll try flashing through a usb during boot instead of in windows right now
     
  7. Kokorone

    Kokorone New Member

    THE GOD. SOLVED. Use the AMI utility to flash every part of the BIOS and it fixes the trackpad
     
  8. Doaky

    Doaky New Member

    My Blade is about to be RMAd so I'll let you guys know how it goes. The trackpad issue brick issue happened about the same time I was having issues with Razer's own recovery usb completely destroying my system install.

    That being said, I know how to fix both said issues, but when you pay as much as we do for these laptops. The support team should be able to handle it
     
  9. Doaky

    Doaky New Member

    Also, huge thanks to marching_cow for the correct BIOS image. If you guys need it, I can probably upload the EC update that fixes the CPU throttling when it's connected to AC power.
     
  10. AnjelFew

    AnjelFew New Member

    I cannot believe that they haven't realeased BIOS update on it's own for people who own the stealth without the core! What is the latest Skylake Stealth BIOS? I am on system BIOS 0.651 and FW version 0.62 is there a newer version then that?
     
  11. Kokorone

    Kokorone New Member

    If you don't have the razer core you are stuck on bios 0.511. Since you are on a working bios 0.651 do you mind backing up your bios and uploading the file for us?
     
  12. AshGreybusbyte695

    AshGreybusbyte695 New Member

    Razer has refused to provide you with BIOS or firmware updates that may or may not benefit you, simply because you have no purchased an additional piece of hardware?

    Have you put in a written or telephone request? If so, what was their response?
     
  13. Kokorone

    Kokorone New Member

    No response whatsoever and they insist they don't have flashable bios files available from support
     
  14. softybear

    softybear Member

    wait, there is a bios update which fixes some of the cpu coil whine? :eek:
     
  15. Kokorone

    Kokorone New Member

    No. It doesn't fix coil whine
     
  16. AshGreybusbyte695

    AshGreybusbyte695 New Member

    Bullshit they don't. Looks like you have definitive proof they do and are not providing it without you spending an additional $500 on more of their hardware. Is this even legal? Can you screenshot or copy/paste their response? Do they even have a reason for not providing the update, they obviously have them so they can't say they do not. Between this and throttlegate, it looks like Razer is still just diving head first into a piss filled kiddie pool. They're not ready to swim in the deep end or play with the big boys.

    You should spam them with email and phone requests, you should go to the BBB, you should go to any other consumer advocate/protection agency if they can assist. Tweet at the CEO until he personally sends you the update.

    Thank you posting this. My company has been following the new Pro and there is no way in hell my editors is getting a $4k+ laptop with this absolute joke of end user support. All I read is people spending more time without a laptop now than with it, in the first 30-60 days of ownership. These things will end up costing my hardware budget more than most of their higher level managers probably earn in a month and they can't even properly support an ultrabook going into 2017?

    No updated drivers? Fine.
    No update to BIOS? Fine.

    Neither of these are abnormal really in notebooks these days.

    Refuse to give me a BIOS update you provide to other customers? Lol, no. No fucking way.

    Anyone else being refused update files?
     
    KxS85 likes this.
  17. Kokorone

    Kokorone New Member

    Both the razer blade with the 1060 and the razer stealth require the razer core to update to the latest bios. I only tried forcing the damn update to fix my faulty keyboard backlight which I guess is hardware so no luck there. I can't even send my laptop in for a replacement since I don't have a valid proof of purchase available
     
  18. AshGreybusbyte695

    AshGreybusbyte695 New Member

    The update should be available regardless of whether or not it fixes the problem, if its available to others. If the update is update the laptop, not the Core, everyone paid the same money for the laptop and are entitled to the same support.

    Are you assuming the 1060 one needs a core to update, or is there a thread or evidence somewhere i missed? Do we even know what the updates resolve other than something pertaining to the Core?

    They most likely won't allow you guys to share the files they won't give on their own, on their website.. Not sure if you're aiming to draw community attention to it or just resolve your issue. If you're trying to start a discussion you'll probably want to move it to a different forum where youre not at high risk of moderation.

    Just curious - you mention needing to flash multiple parts of the BIOS, but I only see one file. I took a look at the update file myself, it looks like there are multiple files. Did you try to flash those or just the BIOS file?
     
  19. Kokorone

    Kokorone New Member

    If you are referring to the bios file found in the stealth updater, do not flash that. It will brick your trackpad. As for marching_cow's file, he backed up the entire bios image, not just the main bios image. I chose to flash the boot sector and nvram etc on top of the main bios with his file which overwrote anything the previous bad bios flash could have possibly messed up. As far as the 1060 model of the blade, my friend has one and it is also not on the latest revision without plugging into a core.
     
  20. AshGreybusbyte695

    AshGreybusbyte695 New Member

    I understand what happened with the trackpad as a result. What I'm asking is, the update appears to contain individual bios, nvram, etc bins. You flashed all these as a "whole" to restore it to stock and trackpad function. When you bricked the trackpad, did you flash only the bios bin, or the others as well? Honestly... I would not be surprised if there's a simple yes/no check somewhere that forces the update to fail/stop without a Core.

    What version is your friend on? What version is more current? What the hell does the update fix, its only been out for a month :eek:
     
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