Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Streamer Companion App Doesnt Let Synapse Turn On Mouse/Dock Lighting?

Discussion in 'Razer Support' started by GRiiM16, Jan 20, 2021.

Thread Status:
Not open for further replies.
  1. GRiiM16

    GRiiM16 New Member

    I have the streamer companion app for my siren emote and now my basilisk mouse and dock dont light up. In the synapse app it says all the lighting is now controlled through streamer companion app, and there is nothing in the app that will allow my mouse/dock to turn the rgb on. Any help on this? I feel like I've been searching for months with no answers....
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you have the Chroma Connect module installed on Synapse 3.0? For now, try to reinstall the apps in this order:
    1. Install Synapse 3.0
    2. Install Chroma Connect under the modules tab on Synapse 3.0.
    3. Install Streamer Companion.
    Send me a PM if the problem persists.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >