Stuttering and slowdowns in all games (Blade Pro 17 2019) | Razer Insider

Stuttering and slowdowns in all games (Blade Pro 17 2019)

  • 17 August 2019
  • 2 replies
  • 12 views
B
So yeah, recently parted with £2,399 of my hard earned cash and was extremely happy with my purchase for the first couple of days.

The model I purchased was the RTX 2060 version.

Fast forward to now, and I have major issues in games where they simply don't run at a consistent performance level. I will eventually, or immediately, experience drastic slowdowns. Any game I play will stutter and lag at some point, it pauses for about 2 to 5 seconds and lasts about 20 seconds. Not what I expect from such an expensive piece of kit.

Here's what I've tried so far:

  • Using DDU to perform a clean install of nVidia drivers via Windows 10 Safe Mode
  • Uninstalled and reinstalled the most up to date Intel Graphics 630 drivers
  • Set my performance preference in nVidia control panel to "Prefer maximum performance"
  • Explicitly set Preferred Graphics Processor to my RTX 2060 via the control panel as well
  • Tried the games on both drives that I have (I installed another m.2 drive successfully) and found that the issue is not related to SSD's
  • Disabled Xbox DVR


Notes:

I am currently utilising the ThrottleStop application to fine-tune my CPU performance. I have not changed any of the voltage settings as my temps are actually fine in games (68 - 84c).

I want to know anything else I can try as I really want to avoid having to return this laptop. If I do have to return it, do Razer have any licensed repair shops I can physically take the laptop to myself? I just feel uncomfortable shipping something so expensive.
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2 Replies

B
*bump*
Any ideas guys? I've disabled Razer Synapse which seems to alleviate some of the issues I'm experiencing but it still happens occasionally
Razer.Speedcr0ss
Userlevel 7
bropyp
So yeah, recently parted with £2,399 of my hard earned cash and was extremely happy with my purchase for the first couple of days.

The model I purchased was the RTX 2060 version.

Fast forward to now, and I have major issues in games where they simply don't run at a consistent performance level. I will eventually, or immediately, experience drastic slowdowns. Any game I play will stutter and lag at some point, it pauses for about 2 to 5 seconds and lasts about 20 seconds. Not what I expect from such an expensive piece of kit.

Here's what I've tried so far:

  • Using DDU to perform a clean install of nVidia drivers via Windows 10 Safe Mode
  • Uninstalled and reinstalled the most up to date Intel Graphics 630 drivers
  • Set my performance preference in nVidia control panel to "Prefer maximum performance"
  • Explicitly set Preferred Graphics Processor to my RTX 2060 via the control panel as well
  • Tried the games on both drives that I have (I installed another m.2 drive successfully) and found that the issue is not related to SSD's
  • Disabled Xbox DVR


Notes:

I am currently utilising the ThrottleStop application to fine-tune my CPU performance. I have not changed any of the voltage settings as my temps are actually fine in games (68 - 84c).

I want to know anything else I can try as I really want to avoid having to return this laptop. If I do have to return it, do Razer have any licensed repair shops I can physically take the laptop to myself? I just feel uncomfortable shipping something so expensive.



Hey there! You've landed to our Support page. We appreciate your post. Please check if the issue happens after creating a different Windows user account with admin rights. You can also go to Safe Mode with Networking and see if the issue is replicated.
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