Support and Repair Failures - Razer Blade 15 (22) | Razer Insider

Support and Repair Failures - Razer Blade 15 (22)

  • 4 October 2022
  • 1 reply
  • 8 views
K
Hi All - This is my last resort. I got a new Razer Blade 15 advanced at the end of August and it arrived to me broken i.e. per Razer Support themselves: 1. Corrupted OS 2. Inoperable SSD 3. Damaged Pixel in center of screen (noticeable on black backgrounds).

I sent it in for 2 repairs and all issues were VERY WELL documented by myself with multiple videos and pictures. Unfortunately, Razer Support refuses to send a brand new device and continually keeps telling me to send it in for repair. They already replaced the hardware, now they're saying they need to replace the entire "screen" for the 3rd repair. Absurd, I know...you should see the email threads...

Has anyone ever dealt with support before? I'm also not getting responses as frequently anymore from the multiple "repair specialists". Looking for best practices to actually get a usable laptop, since I literally haven't been able to use it since purchasing. a $3,000+ paper weight so far.
HELP!
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Razer.Zionzedd
Userlevel 7
KyMagz
Hi All - This is my last resort. I got a new Razer Blade 15 advanced at the end of August and it arrived to me broken i.e. per Razer Support themselves: 1. Corrupted OS 2. Inoperable SSD 3. Damaged Pixel in center of screen (noticeable on black backgrounds).

I sent it in for 2 repairs and all issues were VERY WELL documented by myself with multiple videos and pictures. Unfortunately, Razer Support refuses to send a brand new device and continually keeps telling me to send it in for repair. They already replaced the hardware, now they're saying they need to replace the entire "screen" for the 3rd repair. Absurd, I know...you should see the email threads...

Has anyone ever dealt with support before? I'm also not getting responses as frequently anymore from the multiple "repair specialists". Looking for best practices to actually get a usable laptop, since I literally haven't been able to use it since purchasing. a $3,000+ paper weight so far.
HELP!


Hi KyMagz,


I'm sorry to hear about your experience with your new Razer Blade 15" 2022 and not receiving updates regarding the status of its repair in a timely manner. Please PM me the case number so I can check its status and raise your concern to the relevant team.
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