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[SUPPORT] New Videos Added to Our Support YouTube Channel

Discussion in 'General Discussion' started by Dekades, Nov 23, 2020.

  1. Greg87a

    Greg87a New Member

    Cool patent. I wonder why YT has only recently launched a significant upgrade, such as being able to listen to music on the locked screen. It looks a bit like YT has lost this function from Spotyfi. Odka I remember, they used YT and they got bitten so easily. Better late than never, you know: D but I think they lost a lot of users anyway
     
    TimRs and gs125 like this.
  2. Kenserky

    Kenserky Well-Known Member

    That's a great support for the community.
     
    TimRs likes this.
  3. Evogelion

    Evogelion New Member

    Your online support sucks. I have to google for a support phone number to talk to someone, I can't find the chat option anywhere and I'm forced to use email communication.

    I really don't want to talk with individuals who use English as a second language as it makes communication about honoring warranties very frustrating, especially when it feels like they are told to fight the customer regarding honoring warranties. We're told its fellow gamers who are supporting us, but it comes off as an outsourced third party generic call center. Especially since the call quality is horrible, the "on hold music" sounds like a dial up modem trying to stream HQ music.

    Almost two months into my open case about honoring my warranty. Being asked multiple times if I have trouble shooted, even though they claim they read my case notes where I stated I tried all avenues, in detail, that would not violate my warranty weeks ago.

    I get responses such as "Well your warranty ends in August 2021 and has expired, if you like to dispute this, please provide a receipt".. I physically face palmed. I really hope my situation gets fixed as promised (after transferring support case numbers) and they send me the RMA paperwork. Not sure they will though to be honest, most likely I will have to call them again.

    Seriously, I like your products but your service is about to turn me away to a competitor.
     
  4. dodo_0

    dodo_0 Well-Known Member

    Keep growing!
     
  5. Lorbus93

    Lorbus93 Member

    Razer is always onfire!!!
     
  6. River_ssz

    River_ssz Active Member

    Sounds great! Just to let you know, you got yourselves a new subscriber.
     
  7. Hermanator

    Hermanator Well-Known Member

    No matter how I see this, this is smart.
     
  8. mozila80

    mozila80 Well-Known Member

    holy. this good
     
  9. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    A step in the right direction for individual fixing of products
     
  10. Tony_Bavalan

    Tony_Bavalan Member

    Thank u @Dekades for passing this message, really it means a lot for all those who use RAZER products. I think it should be done earlier, But it's ok as you people have considered our difficulties.
     
    Kenserky and gs125 like this.
  11. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Better late than never!
     
    Kenserky likes this.
  12. AlphaTay

    AlphaTay Member

    learning when needed
     
  13. R4phael20

    R4phael20 Member

    That's a step in the right direction
     
    Maximusisback likes this.
  14. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Agreed!
     
  15. premis

    premis New Member

    i didn't know i can only like 5 a day... i was gonna like this but awww maybe tmr!
     
  16. zozososa

    zozososa New Member

    gays who redeem a razer silver ??
     
  17. 9795680786451028

    9795680786451028 New Member

  18. zozososa

    zozososa New Member

  19. zozososa

    zozososa New Member

    hey every baddy
     
  20. River_ssz

    River_ssz Active Member

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