[SUPPORT VIDEO] How to Activate and use 7.1 Surround Sound

Discussion in 'Audio' started by Dekades, Feb 4, 2021.

  1. conan832

    conan832 Member

    Would love to do but I don't have razer blade
  2. thebeanboy13

    thebeanboy13 New Member

    How can you get an activation code if you lost yours?
  3. hamid.alz

    hamid.alz New Member

    Same Problem .. please help
  4. JulianKapa

    JulianKapa Active Member

    I'm sure this would be really great to take advantage of a great headset
    Kenserky likes this.
  5. nohuman_god

    nohuman_god New Member

    Please help me, I bought Kraken X Lite headphones, and the code is invalid
  6. Alamin420

    Alamin420 New Member

    thanks a lot
  7. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    For future reference and for new Insiders

    We are getting many Insider threads where the product registration and activation code is invalid or does not work.

    Check the followings as you go
    1. Use US keyboard layout, rather than UK or other English keyboard layout
    2. Double confirm your letters and number
      Do not get characters and numbers mixed as per following~
      'I' and 'l' (Capital I for India and lower case l for Lima), but all P/N and S/N should be in captials
      'O' and '0' (Capital O for Oscar and number 0)
    3. If P/N comes as 'RZ', try 'RC' vice versa
    4. If your Synapse cannot register your product, try using RAZER web Registration
    If the issue is with the activation code, but you have a valid S/N, P/N and activation code of your headset, contact the RAZER Support by clicking here, and click "Contact Support".

    Just a reminder, 7.1 Surround Sound is currently available on 4 headsets

    Last edited: Feb 23, 2021
    JulianKapa and Kenserky like this.
  8. GusRodrigues86

    GusRodrigues86 New Member

    After receiving a damaged 7.1 activation code damaged, complaining here, the post was deleted and... guess what. Official support came to me, and on private said this:

    > However, lost or damaged activation cards are not covered by Razer's limited warranty.
    Really? This is the OFFICIAL SUPPORT answer?
    I removed from the box, and the scratch code is DAMAGED before I can use it, and this is THE OFFICIAL SUPPORT comment?
    JulianKapa likes this.
  9. JesterHeist

    JesterHeist New Member

    Hello everyone. I just bought a Kraken X.
    I accidentally scratch the code too hard and I can't make up the middle part of it.
    Is there a way I can get a replacement code?
  10. Odinelion23

    Odinelion23 New Member

    [QUOTE = "Juancaxd, post: 731658, membre: 1438708"] Que faire si je supprime le pilote de son surround 7.1 du gestionnaire de périphériques?

    Maintenant, j'ai réinstallé le logiciel mais l'option 7.1 n'apparaît plus, que puis-je faire?

    [ATTACH = full] 537311 [/ ATTACH] [/ QUOTE]
    J'ai le même problème ! Impossible de retrouver mon logiciel opérationnel :slightly_sad:
  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Your sentiments are well taken, that's why our Customer Service Team escalated your claim/request and it's under investigation/approval. However, this is not a leeway to break our Razer Insider house rules.

    Hey everyone! Should you have concerns even after following Dekades' video tutorial, please submit a case to our Support Team by clicking this link or send any moderators a PM.
    JulianKapa likes this.
  12. I have my product linked to my account but I need a code how can I get one?
  13. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    If you have one of the 4 RAZER headset that support 7.1 SS, the activation code comes in the RAZER box.
    You may contact RAZER support in the support forums for some assistance.
    Last edited: Mar 6, 2021 at 1:09 PM
    JulianKapa likes this.
  14. Pero235

    Pero235 New Member

    i get an error sayn my code is invalid
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