Surround sound not working properly

So I got a new Razer Kraken Tournament Edition headset, and when a sound in a game is to my left, it only plays in the left ear. It's the same way on the right side as well. I've had a surround sound headset before, and when a sound was to my left, it would play the sound in both ears, but quieter on the right side. I've been searching through the razer synapse settings, but I dont see anything that would fix it. Anyone have any ideas, or is it supposed to do this?