synaps razor mouse

Discussion in 'Razer Support' started by awkmatthew, Jul 11, 2020.

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  1. awkmatthew

    awkmatthew New Member

    so on razer installer i click install its 191mb and as soon as its finished installing it says get started i click get started and it closes and doesnt open up? i wanna get my mouse to have a autoclicker but i the get started part isnt working correctly
     
    554026 likes this.
  2. 554026

    554026 New Member

    same here actually for me
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Is the app not launching, or were you unable to install it at all? I'd appreciate it if you both put up screenshots, so I can get a better picture of what's happening.
     
  4. 554026

    554026 New Member

    so this forum won't allow me to upload pictures from my pc but the point is the app is not launching
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You should be able to copy-paste images on the reply box, but if that doesn't work, you can upload the files on GDrive or Dropbox. Anyways, please make sure that you have these installed, and that Synapse is whitelisted on your firewall and AntiMalware:

    - Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    - Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    - Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    - Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    - Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    - Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
     
  6. 554026

    554026 New Member

    ok so the sound thing for synapse 2 permanently works but synapse 3 and cortex wont launch

    Edit:
    and I did everything you said
     
    Last edited by a moderator: Jul 14, 2020
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    PM me your System and Application logs from Windows Event Viewer. You can upload the log files on GDrive or Dropbox and send me a shareable link. Let's have our Software Team further investigate.
     
    554026 likes this.
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