Hi,
For about the last 2 months I've had Synapse 2.0 auto shut down when my computer boots or I attempt to open the software manually. Synapse 3.0 is working fine.
I have the latest Windows .NET version installed
I uninstall/reinstall Synapse 2.0 and it will work until the next restart.
Here is the error log:
Application: RzSynapse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Razer.Emily.UI.CommonConfigNativeOps.NativeUIOpen()
at Razer.Emily.UI.CommonConfigLoader.ShowUI()
at Razer.Emily.UI.App.OpenEmilyUI(System.Object, System.EventArgs)
at Razer.Emily.UI.EmilyUIMsgHandlerForm.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Razer.Emily.UI.SynapseApp.Run()
at Razer.Emily.UI.AppEntryPoint.Main(System.String[])
This topic has been closed for comments
Hey @TheHuntyBadger! Thanks for posting your Razer Synapse 2.0 concern here. When did the issue start? What Razer peripherals/devices are connected in your setup? Was there any software changes installed before the issue start? Did you check your anti-virus or Window's firewall and check if Razer Synapse 2.0 was blocked/restricted? If it's feasible, please test your peripherals on a different PC with Razer Synapse 2.0 and see if the issue persists?
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.