Synapse 2.0 Instantly closed on boot or opening | Razer Insider

Synapse 2.0 Instantly closed on boot or opening

  • 17 June 2019
  • 1 reply
  • 9 views

Hi,
For about the last 2 months I've had Synapse 2.0 auto shut down when my computer boots or I attempt to open the software manually. Synapse 3.0 is working fine.

I have the latest Windows .NET version installed

I uninstall/reinstall Synapse 2.0 and it will work until the next restart.

Here is the error log:
Application: RzSynapse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Razer.Emily.UI.CommonConfigNativeOps.NativeUIOpen()
at Razer.Emily.UI.CommonConfigLoader.ShowUI()
at Razer.Emily.UI.App.OpenEmilyUI(System.Object, System.EventArgs)
at Razer.Emily.UI.EmilyUIMsgHandlerForm.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Razer.Emily.UI.SynapseApp.Run()
at Razer.Emily.UI.AppEntryPoint.Main(System.String[])

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1 Reply

Userlevel 7
Hey @TheHuntyBadger! Thanks for posting your Razer Synapse 2.0 concern here. When did the issue start? What Razer peripherals/devices are connected in your setup? Was there any software changes installed before the issue start? Did you check your anti-virus or Window's firewall and check if Razer Synapse 2.0 was blocked/restricted? If it's feasible, please test your peripherals on a different PC with Razer Synapse 2.0 and see if the issue persists?