Synapse 3.0 and Horizon Zero Dawn

Hey guys, so Ive encountered a bit of an issue. I just made a new keymap for the game Horizon Zero Dawn, But when I tried to link the profile to the game Synapse would not register the game no matter how far down into my files I went digging.

I tried contacting Support half a dozen times about this. But I never was given any option on how to contact support, it just sent me back to the support home page and gave the generic COVID "Services may be delayed" message.

Any Ideas?