Synapse 3.5.630.61222 - No Preview, hangs in Broadcaster, cant click on options to continue | Razer Insider

Synapse 3.5.630.61222 - No Preview, hangs in Broadcaster, cant click on options to continue

T
Been struggling with this for a day now, and am lost.
Win 10 Currently patched
Synapse 3.5.630.61222 Software
Razer Kiyo camera

I have uninstalled, clean uninstalled, removed all folders and reinstalled a half dozen times. When I launch Synapse 3.x, my camera is recognized perfectly. When I click on the camera and transition to the BROADCASTER page of the app, I get a notification window that states the following:

The current settings on your camera is different from Razer Synapse. Which Settings would you like to keep?
The options are CAMERA or SYNAPSE

No matter what I do, I am unable to click on either of those options. I click and nothing happens, this prevents me from getting to preview or adjusting any settings.

Camera works fine in other apps, Teams, Zoom, etc.....

Any help is appreciated! Thanks in advance!
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2 Replies

T
Attached Screen shot.

Also have tried running as Administrator
1 Attachment
Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for sharing your Razer Synapse 3.0's concern on our support board. Gather the Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to another online drive account then send me a PM together with the link. Let's continue from there.
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