Synapse 3 bug on startup with razer id account and guest account | Razer Insider

Synapse 3 bug on startup with razer id account and guest account

  • 18 October 2019
  • 7 replies
  • 58 views
Sib3riX.
After last update on synapse 3.4.1015.100206 i get this pop up on startup. Reinstalled everything few times and still same problem. Switch from guest account to razer id few times no help. This disappear after few seconds and synapse reconnect to account or guest account.

I did this 2 times and no way to fix.
1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them.
2. Uninstall Razer drivers by going to "Device Manager" from Control Panel.
3. Press Windows + X, and choose Command Prompt in the menu.
4. Type regedit in the command prompt window and press enter.
5. Please go to this path and check if you have it:
HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\
*Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder
6. Download a fresh installer and reinstall then restart your PC.
7. Add Synapse to your firewall exemptions and update your .NET Framework at http://www.microsoft.com/en-us/download/details.aspx?id=30653

imgur link: https://imgur.com/a/uipAlK1
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7 Replies

R
Userlevel 6
Hi there! Are you still having the same issue?
Sib3riX.
Razer.RedPanda
Hi there! Are you still having the same issue?

Yes and today i downloaded last synapse 3 update (fresh installation). I already provided synapse 3 logs, video and dxdiag to razer support last week. I have same problem on startup (small pop up from razer central). Im not alone with this problem because i saw some reddit posts with same problem.

https://www.reddit.com/r/razer/comments/dbr45x/october_technical_support_sticky/f23gu4q/
Sib3riX.
Synapse 3 version: 3.4.1024.101517
R
Userlevel 6
Sib3riX.
Synapse 3 version: 3.4.1024.101517

Thanks for the reply. Have you tried to repair Synapse 3? If not yet, please do. If the issue persists, please send me a PM. I'll assist you from there.
Sib3riX.
Razer.RedPanda
Thanks for the reply. Have you tried to repair Synapse 3? If not yet, please do. If the issue persists, please send me a PM. I'll assist you from there.

Yes i did repair and reinstall 15 times this week. First with reddit support then live chat and im not going to do it anymore and waste my free time. Synapse is problem not my pc or any other. Read reddit and other posts they have same problem with razer central pop up on startup and it will disappear after 3 seconds.
R
Userlevel 6
Sib3riX.
Yes i did repair and reinstall 15 times this week. First with reddit support then live chat and im not going to do it anymore and waste my free time. Synapse is problem not my pc or any other. Read reddit and other posts they have same problem with razer central pop up on startup and it will disappear after 3 seconds.

Thanks for the reply. That's really odd. I can't replicate it on my end. Can you please PM me the case number for this one?
P
So I found a fix for my issue, which was every time my PC hibernates and I wake it up, Synapse will not open, screen opens but just spins
So I went to uninstall programs on my Windows 7 PC and saw version 2 was still there, I deleted it and boom back to normal
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