Synapse 3 Chroma Studio Constantly Crashing

Discussion in 'Razer Synapse 3 Beta' started by ShamanWolves, Feb 14, 2018.

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  1. ShamanWolves

    ShamanWolves New Member

    I recently purchased the Razer Chroma HDK from the Razer store and, since installing, have had nothing but issues with Chroma Studio. Every time I go into chroma studio (mostly to reposition where my light strips are placed) Synapse 3 crashes. I'd love to see an update roll out to fix both this issue and the one regarding saving peripheral positioning.
     
  2. I'm in the same boat. I was in around an hour of chat support and they finally escalated my ticket to the devs, so hopefully we'll see it fixed and I'm glad I'm not the only one with the issue.
     
    ShamanWolves likes this.
  3. ShamanWolves

    ShamanWolves New Member

    Let’s hope! I submitted a bug report through Synapse 3 aswell
     
  4. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Hi All,

    We have received a few reports of crashes in the latest Synapse patch. We have identified the cause and testing a fix for this at the moment. It will be rolled out as soon as it's finished testing.

    Cheers!
     
  5. Replic-TuaniOne

    Replic-TuaniOne New Member

    Oh, thank god, glad to hear you guys are working on the fix ASAP, I also bought this HDK thing yesterday and I only managed to get wave going, crashes constantly, it also resets the position of everything (when I managed to get everything in it's place)
     
    ShamanWolves likes this.
  6. Any update to this?
     
  7. ShamanWolves

    ShamanWolves New Member

    Update just released today fixing the crashes and, peripheral placement is now saved to your Synapse 3 profile! HDK still does not turn off by itself but, the bigger issues are resolved!
     
    Last edited: Feb 22, 2018
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