Synapse 3 Chroma Studio not applying RGB edits.(O11D Razer Edition)

Discussion in 'Razer Support' started by DATA_DISK, Mar 23, 2021.

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  1. DATA_DISK

    DATA_DISK New Member

    Like the title says, when I try to edit the RGB's on my LIAN LI O11D Razer Edition using Chroma Studio the settings are not applied. For example, when I add an effect such as Static, Fire or Wave (essentially any effect that allows you to edit each individual RGB diode's color) the RGBs on the preview go dark as well as on the case when I click save. Furthermore when I use the fill tool or the pen tool to highlight a portion of the case's RGB to apply a color nothing applies and the preview remains dark. I don't believe the actual RGB's are faulting out because "Quick Effects" still work with changing the colors and the same goes when I use "Visualizer".
    I have made sure I have the latest update, uninstalled and reinstalled, repaired the program, reset my case to factory settings and made sure nothing else is controlling the RGB's on the connect tab as well as 3rd party programs.
     

    Attached Files:

  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    We are aware of this issue, and we already have a team looking into it. I'd appreciate it if you can send me your Synapse 3 logs along with a screenshot of your MSINFO32. Use this to collect the necessary files and upload them on GDrive, then send me a shareable link.

    To initiate a PM, click on my name, then select Start a Conversation.
     
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