Synapse 3 deleted my profiles

cancerchill
Same here. After I updated Synapse 3 and restarted my computer, all of my data is then deleted or somehow the app cannot access to my data. All of my profiles, chroma lightning setups, macros, apps that I downloaded from Chroma Workshop are all gone. When I try to create a new profile on my Huntsman or Mamba TE, there is just a blank space and nothing new pops op, ie. I can't even create profiles. There are just some blank spaces. Also, I had some on-board profiles on my Huntsman but I can't access them either.

Ikr. I think somehow the update is bugged. I noticed that in Razer central my devices are connected, but when I open from the side bar, it appears no device connected. So yeah, i think its a razer update bug. I have razer nommo chroma, huntsman elite and mamba elite. my kraken 7.1 no issues tho.. xD

same here. i need help and fix

Turns out the update hadn't finished installing. I installed it manually. its fixed

Thanks Alptug95, I did and it now works fine. I was just about to post this and saw that you guys already made a whole thread.

just stayed up an extra half hour trying to figure out this issue, manually updating Synapse through control panel worked. Thank you, Alptug95.

synapse 2.0 dont start but made the job in background strange issues

Yea , been there too.
I have reported it to Razer.
But it has escalated from just a profile deletion.
This loop hole is huge.
Who ever is at the other end has the ability to copy your programs. ( for me started with Razer software )
The THX EQ is also in this mess.
Synapse , Cortex , THX and RazerApp all dangerous at the moment.

Keep an eye on your chroma lighting. If you observe any odd behaviour . Like one speaker lighting working the other not, but both play music.
Random keystrokes , mouse cursor disappearing .
Check your task manager and look for duplicate programs. ( some may have hidden attributes )
If you see duplicate programs running of the ones your using .... you might have this issue too.

My only solution so far...
Uninstall all Razer drivers, until this issue is resolved.
I did ... and the problem is gone.
Razer runs fine on windows drivers, so your not left with nothing.

thank you this fixed my problem !!!!! also for anyone having trouble finding it in control panel this is what i did.
-search " apps & feature " in windows search bar
- scroll down until you find synapse
- click on synapse then click modify
- from there it prompted me to update software
after it installed it fixed my problems with losing my proifles and lighting.

Alptug95
Control Panel - add or remain program - synapse - remain - modify

This is I think the solution guys.

Settings> Apps & Features> Razer Synapse> Modify> Update all the apps.

It updated chroma and i relogged in and it works now.

add remove programs -> synapse -> repair worked for me. . I was surprised to find out that for a 33y old person it can be so calming to see his color settings returned. Namaste to tAlptug95

I got it - So thanks for this Idea.

I had to close all Synapse apps, kill all services by hand and than go to

Apps & Features in Windows, search Synapse, Click modify (after killing services it worked) and there I could do an Update, even if the Software told me before, that there is no update.

Thank you guys.

after numerous attempts with uninstall, reboot, install, update all apps. im at a lost.

unable to select a profile, unable to create a new profile, cant use an onboard profile.

please help!!!!!!!!!!!!!!!!!