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Synapse 3 for Mac

Discussion in 'Razer Synapse' started by Brainforsale, Sep 15, 2018.

  1. bitPERIDOTCamel663

    bitPERIDOTCamel663 New Member

    At this point this issue should be a consumer protection issue. They are highly misleading with their products. There is a huge number of people that purchased these products with the expectation that they would have the same functionality on OSX as others. Waiting a year+ for support is insane.

    I rarely advocate for these things, but honestly we should all just start filing complaints with BBB or other orgs.
  2. PT.Singer

    PT.Singer Jedi Master VANGUARD

    As a Mac User, I'm in the same boat as everybody here (and the lack of Synapse funcitionality with Catalina is one of the main reasons why I haven't upgraded my system - that and a lot of the other manufacturers of software I use with my MacBook say not to upgrade yet if I still want to use my software).

    Be that as it may, I'm going to have to leave this here, from the Insider House Rules thread: Screen Shot 2020-01-03 at 12.04.53.png

    Basically, it is against the Insider House Rules to encourage group action against anybody, including Razer.
    NateMakesCoffee likes this.
  3. Thisas

    Thisas New Member

    @Razer do you not care about mac users at all. I can't configure any of my macros for any of my razer products cause I don't have synapse 3. Get to work.
  4. Augsgonzales

    Augsgonzales New Member

    Anyone have any success using Synapse 3 through Parallels?
  5. I work in production with commercials and just got to try out Black Widow keyboard, fell in love, and bought one for myself, a black widow elite. Now I can't use it proporly, or programme my keys. Sitting on a mac with Mojave, of course, and I'm truly disappointed.
    0V3R_K1LL likes this.
  6. rezapour

    rezapour New Member

    I mean look at this Razer, this thread has 34,000 Views! I won´t update my make so my Razer Hardware won´t stop working. How can you ignore such a big community?
  7. TitanFenix

    TitanFenix New Member

    Just got all my croma enabled devices just to find they don't work on Mac. Very disappointed. Synapse 3 for Mac is a must. they supported version 2 why leave Mac out of 3.
    zAppledot and DRIFT_IT like this.
  8. TitanFenix

    TitanFenix New Member

    Ok so I stared to look for older equipment and purchased a firefly cloth edition and a mamba tournament edition in the hoped of them working with the older synapse 2 as it states in the documentation. My firefly arrived and it is not working, I started to look around and found there are a lot of users with the same issue on Catalina. I have not received the mouse yet but fear I may have similar issues, this is frustrating as razer used to support Mac users and now nothing. Synapse 3 has been in beta for over a year for PC and new products are getting release with Synapse 3 only support so live products with beta software support for PC and no support for MAC. I would really like to get my peripherals to work on my Mac but I may just have to return everything and find another brand.

    I have spoken with support and their suggestion was to signup for the newsletter and check Facebook in case razer releases anything for MAC. Seriously that is the solution, its been over a year with no support for Synapse 3 on Mac, its about time something came out.

    Is there anyone out there from Raser who can let us know if this is ever going to happen? If not just let us know and we will move on to another brand.
    zAppledot likes this.
  9. Metriqe

    Metriqe New Member

    Still haven't added Synapse 3 on Mac. How the fu** am I supposed to change my mouse settings dude? Ever thought of that?
  10. TitanFenix

    TitanFenix New Member

    you can use usb overdrive until they release synapse 3 for Mac.
  11. metatron23

    metatron23 New Member

    I have been using Razer products for a very long time. Build was always great. They worked very nice.
    But like all companies their software just...well lets say, it doesn't work as it should. Same goes for Logitech: great keyboards,... but their software/drivers were always nightmare.

    Once I switched to Mac I still continued to use Razer stuff, but less and less. Reason was simple: their software was just not working (Synapse 2). Some of you still remember that it was once possible to buy Razer keyboards with Mac layout. And suddenly they just dropped that option. To me it was very clear that they will not support Mac system in near future. Which, to be honest, is really disappointing.

    So I guess we will have to buy other brands from now on to use it on our Macs since Razer has shifted their interest to windows and consoles. It makes sense. Mac is not a gaming platform. It will never be.

    But I buy Razer stuff not only to use it as a gaming gear, I like their build, quality and usability.
    Only their support and software, well I can't say that they're great.

    And I think we probably will not see (in near future at least) Synapse 3 for Mac.
  12. santiserna6

    santiserna6 New Member

    To all the people in this thread problem with SYNAPSE 2 and 3... this is gonna be dificult because im spanish so sorry for my english.
    I've made a super reaserch on this issue and i end up talking with a Razer support guy on the Chat page. The main issue coud be WINDOWS UPDATE. If it's not Updated with the last microsoft update version on the Microsoft page of Windows, it could be not Syncronizing because synapse 2 and 3 is a CLOUD base configuration.
    My windows update got stucked in version 1607 four years ago at 0%.... the actual version is around 1900... Acording to RAZER the synapse 2 is working for a lot of users and will be going to be updated for a long time!
  13. atriplett91

    atriplett91 New Member

    Is there any word on when they will eventually release Synapse 3 for Mac?
  14. Marv89

    Marv89 New Member

    I am super disappointed with the fact that we as Mac users are treated as second class citizens. We have paid the same money for the products as everyone else, so we should expect the same care and quality as Windows users.
    I have a DeathAdder mouse and the Kraken USB Headset and made a clean install of macOS Catalina last fall. I tried to install Synapse 2 as usual and it turned out that only my mouse would show up in the app, the headset is no longer showing as a device.
    I can use it on macOS, but only with very limited and minimal settings. I have no option to configure it, the sound is therefore quite bad.

    Whenever I install a macOS update, I also receive the error message that the Razer Audio Plugin is not compatible with macOS Catalina. I guess this is the reason for the headset to not work as expected. The below link shows the error message:

    The advice I got from the support team was that I should downgrade to an older macOS version as Synapse 2 is not supported on macOS Catalina - well thanks a lot for that -.-
    I will certainly not downgrade my overall user experience only because one company is lacking behind and treating its customers like shit.
    I hope they will release Synapse 3 for Mac soon - otherwise they will loose a lot of loyal (Mac) customers, me included.
  15. metatron23

    metatron23 New Member

    Couldn't agree more.

    Lack of support is something that you would not expect from company as Razer.
    They should support not only Windows, but Mac and Linux as well. Period.
  16. Marudine

    Marudine New Member

    I just received my Huntsman Elite keyboard and found out that currently there is no Razer software supporting Mac OS. In current climate, majority of PC devices and accessories will support both Windows and Mac.(by default), and I'm totally speechless that Razer being a renown premium PC accessories maker can leave out supporting Mac OS. What's going on, Razer ??
  17. metatron23

    metatron23 New Member

    Maybe the best way for us would be to write feedback back to Razer (I have done that) and express our concerns about their lack of support for Mac OS. I doubt that they follow seriously all the posts here in forum.
  18. ZFowlerEditor

    ZFowlerEditor New Member

    PLEASE release a Mac version of Synapse 3!!! I cannot recommend your products to my filmmaking colleagues until there is a better solution for mac users!!!
  19. Empale

    Empale New Member

    Razer synapse 3 came out a long time ago, but a Mac version is yet to come out. I don't think that Razer cares about Mac users, but if they did they would definitely have a lot more customers, like Logitech.
  20. If Razer is done with the Mac. I'm done with the Razer!

    At least add information on the box like : This mouse doesn't work properly in Mac
    I have Deathadder and i can't even set DPI on my mouse!

    This is huge misleading and wasting people's time with this!
    Very dissapointing!
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