Synapse 3 Installation Not Working (Error Code: 528040) | Razer Insider

Synapse 3 Installation Not Working (Error Code: 528040)

T
Hey Everyone,

2 days ago Synapse 3 updated automatically as it always do and after that when I restarted PC my Razer devices was not being detected / listed by Synapse 3. So I decided to uninstall Synapse 3 completely and then install again.

But Synapse 3 is not being installed successfully anymore. Please note that I've deleted all folders, registries, device drivers of old installation and disconnected my devices, restarted PC multiple times but I'm still not able to install Synapse 3. it always shows this error while trying to install -



Anyone here faced similar issue? Can you help me to fix this issue? It's horrible for me to work without the macros :frown_:

N.B. I've already contacted Razer Support and provided them all info ... they're looking into it and will get back to me in 48 hours. I posted this thinking that maybe someone else can help me with this issue in the forum.

Thanks.

I've been using Synapse 3 for these 3 devices for a long time -

  • Razer Basilisk
  • Razer BlackWidow Chroma V2
  • Razer Firefly

This topic has been closed for comments

13 Replies

S
I've the same anoying issue without any reason.
M
Same here, trying to do a fresh install of it and it gets to this window every time.
U
Did anybody find a solution to this error code? Would be much appreciate if so....before I have to call razer.
Thanks in advance
B
hi friend...i had the same problem too but i solve it..listen me you can put your keyboard to another pc who you need to download synapse 3...then you need to go to setting and there is an option reset...here you can reset your keyboard to factory reset...after that your problem solved...you can connect your keyboard back to your pc
J
Userlevel 7
billdal7
hi friend...i had the same problem too but i solve it..listen me you can put your keyboard to another pc who need to download synapse 3...then you need to go to setting and there is an option reset...here you can reset your keyboard to factory reset...after that your problem solved...you can connect your keyboard back to your pc



The workaround by @billdal7 works well and fixes the issue. 👆
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
U
billdal7
hi friend...i had the same problem too but i solve it..listen me you can put your keyboard to another pc who need to download synapse 3...then you need to go to setting and there is an option reset...here you can reset your keyboard to factory reset...after that your problem solved...you can connect your keyboard back to your pc


ok thanks I will try this.
S
billdal7
hi friend...i had the same problem too but i solve it..listen me you can put your keyboard to another pc who you need to download synapse 3...then you need to go to setting and there is an option reset...here you can reset your keyboard to factory reset...after that your problem solved...you can connect your keyboard back to your pc

can you explain in more detail? I can't understand a word your saying tbh
R
Решил ли кто-нибудь эту проблему , скажите пожалуйста?)
J
Userlevel 7
retrovilleSilverSand917
Решил ли кто-нибудь эту проблему , скажите пожалуйста?)


You can try what @billdal7 mentioned, its a good work around for the reported issue.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
D
The problem with @billdal7 method is my keyboard is attached to the laptop in my case since I am using a 15in blade.
J
Userlevel 7
Davincitk
The problem with @billdal7 method is my keyboard is attached to the laptop in my case since I am using a 15in blade.


Didn't get you, what was your question ?

15inch blade is again the laptop, you can try resetting it by connecting to another computer as well.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
Z
tonmoyajize

N.B. I've already contacted Razer Support and provided them all info



Any response yet? I just picked up the Trinity and can't get the app to open. Getting the same error code. Mouse is working fine but I'd like to change the RBG setup. Thanks!
T
I have same problem, got the solution?
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