Synapse 3 not detecting... ANYTHING.

Discussion in 'Razer Synapse 3 Beta' started by CodeMonkeyZimbu, Aug 1, 2018.

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  1. CodeMonkeyZimbu

    CodeMonkeyZimbu New Member

    Just purchased a Naga Trinity, Tartarus v2, and Base Station Chroma. All three are apparently supported in Synapse 3. Yet none of them show up at all. Devices work fine (I can move the mouse pointer, type on the Tartarus, and the USB ports on the base station are functional). But none appear in Synapse at all.

    Kind of defeats the purpose of these devices if I can't use the advanced functions.

    Windows 10 Pro 1803. I've already uninstalled, reinstalled, deleted keyboards, mice, etc., reinstalled, tried different ports.

    As far as I can tell, this driver software just doesn't work... at all. :mad_:

    Any other suggestions, besides returning all the hardware and buying something else?
     
    R_Shinkir0 and Allsome like this.
  2. Quango2k

    Quango2k Member

    Even when it works, it doesn't work properly. Do yourself a favour....return it all, go with a different brand. Been playing this game with Razer kit for far too long (over a year on this junk Synapse 3, 10 years in total with Razer), this software is eternally in beta and when it works its 'ok' at best, but they will break it with a future update and really don't care about your issues. I'm bored of it!

    I have everything Razer on my desk..literally everything. On my other desk I have all the boxes, ready for it all to go back in them and go on eBay...I have a pile of Steelseries boxes on my office desk ready to go home and be installed....they may not have the same level of features, but at least their software works!
     
    DarkKatalyst, Flaim and Allsome like this.
  3. CodeMonkeyZimbu

    CodeMonkeyZimbu New Member

    FWIW, I managed to get everything working. After a lot of painful troubleshooting, I eventually figured out that the following registry key got set somehow, which was causing the device driver installation to fail (silently):

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\DeviceInstallDisabled

    Setting the value of that key back to 0 and rebooting, then doing a "Repair" of Synapse allowed the drivers to install properly, and everything started working.

    Not sure what caused that registry value to get set in the first place... But at least everything is working now.
     
    R_Shinkir0 likes this.
  4. Quango2k

    Quango2k Member

    Key sentence there "its working now"

    Don't get comfortable..
     
  5. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Thanks for sharing your workaround. This should help us in identifying/avoiding this issue from happening in the future. Needless to say, this is very exceptional for this to happen and not something that we had come across previously during internal testing.
     
    Last edited: Aug 3, 2018
    R_Shinkir0 likes this.
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