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Synapse 3 not reconizing devices under Windows 7.

Discussion in 'Razer Support' started by Neozgred, Feb 11, 2019.

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  1. off3nc3

    off3nc3 New Member

    Damn dude you're braver then me for going through and installing more bloat ( aka windows updates ) just to get their piece of software to not work properly. It's on their end we shouldn't be supposed to do anything ...
  2. Szatanshow

    Szatanshow New Member

    Do you know maybe which particular update make it work - im not so incline to install all that useles stuff
  3. ilpsxnus

    ilpsxnus New Member

    This is ambiguous. Are you saying disconnecting and reconnecting your keyboard resolved your issue?
    Keyboards draw power from the PC via USB and not from the wall-plug.
  4. Szatanshow

    Szatanshow New Member

    I mange to make it work (after lost hope on Razer support ascking same questions every maill with same "fixes" that dont work) by removing and reinstaling windows updates the frameworks ones and normals but NOT any security updates (other than frameworks) and i avoided all updates that are listed here https://www.quora.com/Which-Windows-7-updates-should-you-avoid-and-why.
    Was a long painful process but it worked
    I have a feeling telemetry ones or win 10 upgrades ones are to blame.

    Also big thx to Neozgred for a tip with windows updates.
    Last edited: Feb 22, 2019
  5. KageRyu

    KageRyu New Member

    So did we ever come up with a way to fix this?
  6. SphyreX

    SphyreX New Member

    I got BSOD after following the instructions from Razer Support.

    They asked me to repair the installation, which prompted me to restart. Then BSOD due to bad driver. Pretty pissed that after informing them of my situation, they still wanted me to reinstall Synapse3 and give them my log file, and also after I told them I couldn’t even turn on my computer. Pretty damn bad customer service, if you ask me.

    Lancehead TE won’t even detect. I’m using Synapse2 now.
    Last edited: Mar 27, 2019
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