Synapse 3 Ongoing Bug with Razer Blades

Discussion in 'Razer Support' started by potatosauce.jar, Apr 6, 2022.

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  1. potatosauce.jar

    potatosauce.jar New Member

    Hello! I am running into a problem with my Razer Blade 15 (Early 2021 model) where my FN keys do not work when I hold fn and click them. The only work around is to open Synapse 3 and toggle the "Function Key Primary" toggle FROM "Multimedia keys" to "Function keys" then back to "Multimedia keys". A user by the name of bigpuppyman made a post about this exact issue and there were no replies and the thread was closed with no further reply.

    Synapse Version: 3.7.331.32911

    I have tried to reinstall Synapse and the issue still persists.

    bigpuppyman's post describes the issue perfectly: https://insider.razer.com/index.php...er-blades-root-cause-potentially-found.81539/
     
    potatosauce.jar, Apr 6, 2022
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for bringing this to our attention. Allow me to initiate an investigation by sending me your Razer Synapse 3.0 logs, a photo of the BIOS main tab, and a screenshot of the Windows version. Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
     
    Razer.Speedcr0ss, Apr 6, 2022
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