Synapse 3 Problem ? | Razer Insider

Synapse 3 Problem ?

  • 22 March 2021
  • 1 reply
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Userlevel 7
fso im not sure where to put this post, at the moment i will elave it here by general discussion.
so today i just got my basilisk ultimate, im so excited just like usual stuff ready to use it.
after syanpse recognized the basilisk the app running to install the software and bla bla bal (you know the drill).
and i noticed something off which is my bungee v3 is connected to synapse app but is not lighting up. i tried everything you can think off, i give up and contacted the support and the support walk me thru with reinstalling guide line, spend 2hrs and 30 minutes back to back with support nothing work. im hoping anyone here have better solution, im all ears.

1st time in many years have encounter problem with Razer device im so frustated.

Edit:
Updated :
the synapse app making progress after i removed basilisk from pc and reconnect the bungee v3 but only for quick effects still not working for Chroma studio for some reason.
the bungee v3 is visible in chroma studio but u cant do anything such as changing effects and colors.

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1 Reply

Userlevel 7
Did you update Synapse recently? If so, then there is a good chance that it has something to do with this. Do send me your ticket number so I can check the suggested troubleshooting steps. That way, we can avoid as many redundancies as possible.

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