Synapse 3 - "Server Access Unavailable" | Razer Insider

Synapse 3 - "Server Access Unavailable"

  • 18 November 2021
  • 2 replies
  • 35 views
I
Hi Razer Support

Please see attached:

/razer-synapse-3-server-access-unavailable.80515/

Regards
This topic has been closed for comments

2 Replies

I
I've updated the other thread Razer.

Making a REST POST request to this endpoint

https://manifest.razerapi.com/api/legacy/mWImrFcD/prod/lwiproductlist/get

I get the following response

HTTP/1.1 403 Forbidden

<result xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<code>403</code>
<message><![CDATA[Not authorized for environment 'prod']]></message>
<errors xsi:nil="true"/>
</result>

This needs escalating to the department that runs that API Endpoint as, at present, the Razer Synapse installer is less than useless.
Razer.Speedcr0ss
Userlevel 7
interactiveDarkBlue140
Hi Razer Support

Please see attached:

/razer-synapse-3-server-access-unavailable.80515/

Regards


I replied to your initial thread. Please refrain from posting a thread with similar concern, since it's against our house rules. Nonetheless, help me initiate an investigation by sending me the following:

a. MSinfo logs
b. Synapse 3.0 logs.
c. Windows event logs
d. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
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