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Synapse 3 unable to click anything in program

Discussion in 'Razer Synapse 3 Beta' started by Xav0rc, Sep 1, 2019.

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  1. Xav0rc

    Xav0rc New Member

    Hello,

    I have run into an issue with Synapse 3 after replacing one of my monitors with a new one. Not sure why this would cause this issue at all in the first place though. I am only able to open Synapse 3 but I am not able to click anything in the program after switching the monitors. Luckily, I currently don't NEED to urgently adjust my audio settings, mouse, or keyboard but this could one day be a HUGE problem for me if I do need it. The program acts like it is click through and I end up clicking anything that is behind it (desktop icons, other program windows, etc). This is very annoying. I have tried to repair the software and uninstalling/reinstalling to no avail.

    Any ideas on what could cause this would be much appreciated! Thanks.
     
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    First try to repair the synapse 3 via windows add/remove panel if this dont fix the issue try to remove everything. Remove all razer softwere from pc then go to appdata and programfiles and delete "Razer" folder remove from trash and reboot pc when pc boot to windows download new installer and install again synapse 3 and see if help.If still there will be this strage behavior you can try also to reinstall gpu driver to make sure it's not a scale issue from graphic card.
     
    Xav0rc likes this.
  3. Xav0rc

    Xav0rc New Member

    Thanks for the advice, I will have to try removing everything as suggested and reinstalling the graphics card drivers. So far I have only been able to do a repair, and then uninstall/reinstall of Synapse with no luck. Sorry for the delayed response, been unable to check the forum. :)
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    No problem when you try to do this write replay on this topic if this help or you have still this issue :stuck_out_tongue_winking_eye:
     
    Xav0rc likes this.
  5. Xav0rc

    Xav0rc New Member

    Still not working :slightly_sad: I downloaded the AppCrashViewer once I found a .wer file. I don't know if this would help at all but I attached some screen shots of the info since the forum says it's too big to place here and won't take a .txt file.

    razersynapse3crash_01.png razersynapse3crash_02.png razersynapse3crash_03.png razersynapse3crash_04.png
     
    Last edited: Oct 29, 2019
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