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[Synapse 3 update] // 31-Jan-2019 // Release announcement

Discussion in 'Razer Synapse 3 Beta' started by RazerThe_Fiend, Jan 31, 2019.

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  1. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    3 months since our last major update, we finally have released (what I hope would be) the last of our big bug-fix patches. Today is by far the largest patch since our April clean-up excercise with regards to the number of issues we've resolved. We intended for this day to be much sooner, but then ended up in a situation which reminds me of this meme :

    upload_2019-1-31_16-4-18.png

    We absolutely did not want to wait for another patch (ala make another trip to the car) to fix any of the adequately reported bugs, so we soldiered on and continued to fix everything in this big patch, which took a while, but it's finally here.

    Here are some of the most noticeable improvements for Synapse (v3.4.131.12521) -
    - Reduced minimum window size even further (for those running low-res high-scaling in windows)
    - Issues with macro playback duration taking longer than listed
    - Updated the behavior of the 3-dots menu in macro list.
    - Properties are now always visible in macro tab.
    - BSOD on certain macro/turbo assignments
    - Keyboard assignment now allows modifier key combinations without a regular key
    - Keyboard assignment now respects the order in modifier keys are recorded
    - Fix for multiple sensitivity change notifications when using on-the-fly switching.
    - Startup issues in certain corner cases
    - Fix for calibration settings being overwritten/erased.
    - Fix for screen flicker when moving Synapse between 2 screens.
    - Fix for Synapse update failure issues.
     
    Last edited: Jan 31, 2019
    RazerThe_Fiend, Jan 31, 2019
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    jakw0lf, Gargravarr, OverGamerPL and 2 others like this.
  2. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    With this bug-fix update out of the way, our next patch (which was almost finished but put on ice in favor of quality improvements) would bring an a big load of Chroma features and improvements. We'll have one brand new module, new Chroma effects (hype!) and improvements to all existing effects based on community feedback (we've been keeping a close eye on all feedback). Watch out for this space in the coming weeks!

    Also, ICYMI, we released the Chroma Connect module back at CES (9th Jan), which allows you to sync your devices across multiple brands. Here's a how to video (below) and the supported brands are listed here.

     
    RazerThe_Fiend, Jan 31, 2019
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    Gargravarr, OverGamerPL, Tanav584 and 1 other person like this.
  3. Botaxalim

    Botaxalim New Member

    after this update my deathadder essential doesnt detected in synapse, i can use normally in windows 7, since im modify the thumbnail button and mid mouse button the only way i can use it back is rollback driver
     
    Botaxalim, Jan 31, 2019
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  4. OverGamerPL

    OverGamerPL Member


    The best part of the whole post! More Razer Chroma !!!!!

    upload_2019-1-31_12-51-10.png
     
    OverGamerPL, Jan 31, 2019
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  5. MagusRazer

    MagusRazer New Member

    I must know. Why haven't you fixed this yet?

    Link to the video showcasing the problem you created in 3.3.1012.101219: https://streamable.com/a404c

    The Issue: Whenever I switch a profile, it doesn't update the polling rate and it stays at 1000 Hz even if the new profile has a different rate. If I want to use 125 Hz, I would have to manually switch polling rate to 500 or 1000 and then switch back to 125 Hz.

    Mentioned:
    https://insider.razer.com/index.php...-fix-yet-to-all-developers.44538/#post-474922
    https://insider.razer.com/index.php?threads/need-help-with-3-3-1012-101219.43428/#post-464844
    https://insider.razer.com/index.php...release-announcement.43385/page-2#post-462997
     
    MagusRazer, Jan 31, 2019
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  6. Petrifra

    Petrifra New Member

    After this update, my razer huntsman elite doesn't get detected in synapse anymore, and i've tried restarting my pc, restarting all synapse software, reinstalling all synapse software and unpluging and repluging my kayboard numerous times into numerous usb slots in my pc (i use windows 7 if that helps)
     
    Petrifra, Jan 31, 2019
    #6 Share
  7. escrima

    escrima New Member

    Why does every Synapse3 update break its ability to control the lighting on the Nommo Chroma and force me to uninstall/reinstall?
     
    escrima, Jan 31, 2019
    #7 Share
  8. BlackFireDragon

    BlackFireDragon Well-Known Member

    I can say for sure the error on shutdown chroma is still there ;/ The best way to discribe will be after random time chroma effect shutdown for one second then restart on all devices and this is on all effects avalible in synapse 3. Next issue is on Nari Ultimate sometime when you have two browser open like edge and firefox and two videos on both browsers there is issue with sound volume, Sound lower from user value to 0 stay like that radom time few seconds some time few minutes then return to normal and this cycle back in radon time.
     
    BlackFireDragon, Jan 31, 2019
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  9. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    I've informed the team of device detection issue and this is being looked into. If you haven't already, please report this via official support as well, so that your case can be properly tracked and they can reach out for further diagnostic information. At the moment, this seems to be a Win 7 specific issue.

    This is not a known/logged issue at this time.

    I assume this is a Chroma studio effect (since it affects all devices). The "reset" would typically only happen when there is a device connection/disconnection event (i.e. the lighting canvas needs to be updated to accommodate for the change in number of devices). This also applies to network connected devices (such as Philips Hue), if they drop packets and disconnect. This definitely requires a much deeper look before we can arrive at any possible fixes.

    Have you reported the bug through the official channels?

    This is really good documentation, but unfortunately it would not be read by the devs if not sent via official channels. The devs can't follow social media posts and rely on the bugs that come in via our ticketing system for their work. I have highlighted this to them for now, but as I mentioned for the other folks, it's far from ideal if it hasn't been reported and tracked properly. It will just get lost among the other things they're juggling through.
     
    Last edited: Jan 31, 2019
    RazerThe_Fiend, Jan 31, 2019
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  10. RocketSkates93

    RocketSkates93 Well-Known Member

    When will legacy devices be available for Synapse 3? I believe that the Razer Kraken 7.1 and Razer Orbweaver are due to be supported. After all, they are still being sold and it would suck to still be forced to use both Synapse 2 and Synapse 3 at the same time.

    With the Connected Devices feature coming out, there are Non-Razer peripherals that can sync with Synapse 3 while actual Razer products like the Orbweaver still can't.

    Also, it would be great if more games receive official Razer Chroma integration like World of Warcraft and Heroes of the Storm.
     
    RocketSkates93, Feb 1, 2019
    #10 Share
    honimage likes this.
  11. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    All legacy device work is suspended at this time. We're purely focused on bringing quality and core feature set of Synapse 3 to 10/10 level (or as close as we can)

    We're always working with game devs and pushing them to integrate Chroma into their games. We provide them everything including effect libraries, on-demand customization and on-site integration support, but at the end of the day, it's up to the game devs to put that code in their game and release it to the public.

    That being said, we had over 50 titles integrated with Chroma lighting in 2018, and there will definitely be a whole lot more throughout 2019.
     
    Last edited: Feb 1, 2019
    RazerThe_Fiend, Feb 1, 2019
    #11 Share
  12. rushAQUAMARINETulip872

    rushAQUAMARINETulip872 New Member

    Old devices def. need to be added to Synapse 3. There are no excuses for doing nothing... It's a shame.
     
    rushAQUAMARINETulip872, Feb 1, 2019
    #12 Share
  13. BlackFireDragon

    BlackFireDragon Well-Known Member

    This is not a disconnect or any kind of this issue :) Windows dont give any error, message or sound eject/remove device from pc. Next thing is this not also a power issue becose i use 2 devices on 3 usb hub and one device connectred to pc i try also remove all of them and just plug one to see is this will be happening and it is. This is like effect error over time and restart. For the report yes i send feedback and yes i have open case with this ^^
     
    BlackFireDragon, Feb 1, 2019
    #13 Share
  14. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey bud! Please send me a PM so I can help you kickstart a case.
     
    Razer.Caziel, Feb 1, 2019
    #14 Share
  15. Stormhoves

    Stormhoves New Member

    I had no issue whatsoever with my Nari Ultimate. But then I updated with this patch. Infinite crackling and no sound now.And synapse takes forever to detect it. And it is purely driver/synapse related as using a jack to plug it solves the issue. Also rebooted PC no success. Tried turning THX and all other options off.
    PLease fix, updates should fix not break. TY
     
    Stormhoves, Feb 1, 2019
    #15 Share
  16. tenkunin

    tenkunin New Member

    My Naga Trinity is no longer being detected by Synapse 3 since the latest update. I am using Windows 7. I have tried uninstalling, swapping usb ports and everything else. I've also tried on other computers with Windows 7 and it does not detect it. Windows still detects it, but Synapse 3 does not. There is no Mouse tab of any sorts so I cannot change any of my mouse settings such as DPI. It can't even sync up to the profile.
     
    tenkunin, Feb 2, 2019
    #16 Share
  17. frogdude

    frogdude New Member

    Major problems with this latest version! After updating to it, Synapse 3 wouldn't start. Also, Windows 10 started asking me at startup if i am sure i want to run this program (Synapse3) which didn't happen before. Tried to uninstall it but the installer kept getting stuck. In the end, i had to force uninstall it by manually deleting the Synapse 3 folders and uninstalling my razer devices from device manager. After finally reinstalling the program, everything worked well for 2 days, until today, when, for absolutely no apparent reason, Synapse does not want to start again, same as before.

    I've been running Synapse3 for half a year without issue, but this latest version is absolutely horrible.
     
    Last edited: Feb 3, 2019
    frogdude, Feb 2, 2019
    #17 Share
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  18. RocketSkates93

    RocketSkates93 Well-Known Member

    You mentioned that this patch is "the last of our big bug-fix patches", so does this mean that you guys are starting to work on adding legacy devices or are they still suspended? Is this patch supposed to be the patch where the quality and core features of Synapse 3 are close to 10/10 level? I really don't want to run two versions of Razer Synapse so it would be great if you guys are working on adding more legacy devices or at least add the legacy devices that are still being sold right now such as the Kraken 7.1 V2 and the Orbweaver.

    This wouldn't be much of a problem though if you guys introduce Synapse 3 compatible successors for these products such as a Razer Kraken 7.1 V3 or a Razer Orbweaver V2 (which I would buy immediately). I simply want my Razer devices in one ecosystem.
     
    RocketSkates93, Feb 3, 2019
    #18 Share
  19. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Hello,

    Based on our study of some of the logs submitted recently, several of these cases on Windows 7 are just pending a restart. Could you please restart your system and report back if the issue persists?

    Also tagging @Botaxalim and @Petrifra

    *hopefully our last. ;)

    But as it seems from these customer reports, there are still some corner-case issues, so we'll continue working on resolving those.
     
    RazerThe_Fiend, Feb 3, 2019
    #19 Share
  20. RocketSkates93

    RocketSkates93 Well-Known Member

    @RazerThe_Fiend
    Assuming that this really is the last big bug fix patch, does this mean that work will get started on legacy devices soon or are there still things that need to be worked on aside from bug fixes before more legacy devices are added? I really just want to buy a mechanical keypad that works with Synapse 3 for when I buy the new Razer Blade 15.

    I'm also just really curious on what you guys are prioritizing over unifying the Razer ecosystem.
     
    RocketSkates93, Feb 3, 2019
    #20 Share
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