[Synapse 3 update] // 31-Jan-2019 // Release announcement

Discussion in 'Razer Synapse 3 Beta' started by RazerThe_Fiend, Jan 31, 2019.

  1. SDMF74

    SDMF74 New Member

    I have a razer basilisk and have been using this software for a while now and I keep having this problem. I have uninstalled synapse and reinstalled it several times and it seems to only check for updates right after a fresh install but after that EVERY TIME I CLICK "CHECK FOR UPDATES" NOTHING HAPPENS!

    This has occurred with the last few versions of the software so it is an ongoing issue that needs to be addressed.
    Its a newer pc with updated bios & up to date windows 10 pro.

    Please fix this ongoing issue?
     
  2. Icebergupbiz610

    Icebergupbiz610 New Member

    Was thinking about buying a Razer Basilisk just because I like it, and I thought I would be nice to sync with my keyboard. No point though really as I still can't use Synapse 3 for my Orbweaver Chroma which is always sitting to the left of my Blackwidow Elite.

    In fact I'm so pissed off about your inability to get your shit together when it comes to "legacy" support (I don't consider it legacy if you're still selling them BTW) that I doubt I'll ever buy another Razer product in the future.

    Especially not when Steel Series is beating the pants off you when it comes to both hardware and software.

    Good luck with your long-overdue fade into obscurity!
     
  3. Dissenter7

    Dissenter7 New Member

    This is an absolutely prefect example of why I am losing faith in Razer. It is your software so you are literally the only ones that can do anything about it, yet your support rep says this...
    After going around in circles for a while, I was given a completely different answer.
    So... can anyone from Razer's team confirm or deny any of this? Any kind of time frame you can attach to this? I've been waiting for a long time to be able to have things as simple as color sync between my peripherals... Chroma is sorta supposed to be your thing, but right now you suck at it.
     
  4. mecartistronico

    mecartistronico New Member

    Please add Orbweaver support to Synapse 3 !!
     
  5. jviperj

    jviperj New Member

    Yet what people are asking for is support for peripherals! I looked at a few of your products, but as I have the Orbweaver Chroma, which was recently updated, and it still runs on Synapse 2.0, I am not feeling too inclined for other purchases. There are many horror stories of the 2 software's conflicting and just the fact of excess background programs running. When most hardware manufacturers can port "legacy" legacy hardware to newer iterations of their software, I wonder why your company has remained afloat. This is a very negative selling point especially when all I see is people asking for support of things like the Orbweaver or Wolverine and you won't address the issue. These are expensive peripherals that would be expected to be supported by the manufacturer.
     
    mecartistronico and Lusabit like this.
  6. MagusRazer

    MagusRazer New Member

    This issue introduced with 3.3.1012.101219 on 18th of October 2018 is actually fixed with the 25.4.2019 update. Don't know what to say. Hm. I will never update Synapse 3.0 again.
     
  7. elendoas

    elendoas New Member

    please add orbweaver chroma to S3 !
     
  8. iAbyssal

    iAbyssal New Member

    whats going on with orbweaver support for synapse 3!!
     
    DelayLama, mbzandhanna and Dewmane23 like this.
  9. Dewmane23

    Dewmane23 New Member

    I also would like to see support for the orbweaver chroma.
     
    mbzandhanna likes this.
  10. AmxdPt

    AmxdPt New Member

    Well, I have the blackwidow tournament, naga chroma and the orbweaver chroma.

    I will not switch to synapse 3 while orbweaver chroma is not supported.

    Can you guys at Razer at least tell us what's so difficult about supporting the orbweaver chroma in synapse 3?

    You can't come back to people and say, "it's deprecated", the "alternative" you have its inferior... I'm not switching to mecha-membranes.

    Can't you guys understand that it is a premium product?
     
    mbzandhanna likes this.
  11. iAbyssal

    iAbyssal New Member

    An only simple guy make a Aurora project that supports a lot of devices,works with orbweaver but it recognise all the orbweaver like a single key (u can custom illumination profiles only in the case of orbweaver,maybe u can,i dont find it) and a multimillionaire business cant support this... (this product its on market for a while.... ,and like people say,its a premium product,or u sell it like that)
    Sorry my bad english guys but im very unsatisfied,i expend a lot of money in razer (nommo chroma,razer huntsman elite,goliathus,mamba and orbweaver chroma) and im still waiting for the synapse 3 support
     
  12. markieparkie

    markieparkie New Member

    Orbweaver support for Syn3...
    Tartarus is not as good as the Orbweaver, yet has support..

    Please sort this out... Listen to the Gamers, Gamers!
     
    RocketSkates93 likes this.
  13. GTR518

    GTR518 New Member

    Need Orbweaver S3 Support Please!!! At this point I have a full Razer suite - Blade Pro V2 / Naga Trinity / Blackwidow Chroma Elite / Orbweaver Chroma and cannot sync.
     
  14. Lusabit

    Lusabit Active Member

    byteHanPurpleside701 likes this.
  15. BNK3R-Boy

    BNK3R-Boy New Member

    Hello everybody,
    Yes to the Synapse 3 Orbweaver Chroma Support update.
    Because!
    It is possible to control the light with Synapse 3 from non-Razer products, but no Legacy Razer product?
    Razer sells Orbweaver and sells Orbweaver and sells Orbweaver ...

    What is it wrong, why not support for such a faultless product?

    Can not be a big effort.

    Alternative one can certainly use other software from other companies to control all Razer devices Syncron. Then Synapse just flies out. :wink_:
    But it can not be a solution.

    Don't worry, i want use Synapse 3. But not Synapse 2 and 3 at the same time.

    Devices in use:
    Orbweaver Chrome
    BlackWidow V2 Chroma
    Basilisk

    Possible next:
    Chroma hardware development kit
    Goliathus Chroma Extended Mauspad

    very needed:
    active USB hub
    Synapse 3 - Orbweaver Support
     
    RocketSkates93 likes this.
  16. RocketSkates93

    RocketSkates93 Well-Known Member

    Yeah, Razer needs to either make the Razer Orbweaver compatible with Synapse 3 or stop selling it in favor of a Razer Orbweaver V2 (which I would buy in a heartbeat). I just want a true mechanical keypad compatible with Synapse 3 man.
     
    byteHanPurpleside701 likes this.
  17. StormCrownSr

    StormCrownSr New Member

    Is there a plan to add the orbweaver to legacy support?
     
  18. BlackFireDragon

    BlackFireDragon Well-Known Member

    Adding legacy devices for synapse 3 is hold becose of not the best expiriance and bugs/issues when it will start again no one knows but for sure will be official info in synapse update topic. What devices will have support for synapse is also a mystery one knows just develeopers of synapse 3.
     
    byteHanPurpleside701 likes this.
  19. So, at best, I'll have to run both Synapse 2 and Synapse 3 to get full-functionality over my Orbweaver Chroma, Black Widow, and Naga? And will they continue to be-out-of-sync with their basic, default color rotations? I really, really wish I'd have read through this thread BEFORE wasting more money in Razer products. I naively hoped that investing in updated products would be rewarded with updated support. I guess I'll just have to make the switch to Corsair and hope someone will buy these Razer Chroma Paperweights from me at a reasonable price.
     
    Lusabit likes this.
  20. Lusabit

    Lusabit Active Member

    That's Razer's kind of customer treatment.
    Good luck !
     
    byteHanPurpleside701 likes this.
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