Synapse 3 will not find Razer Kraken Tournament Edition

Discussion in 'Razer Support' started by autonetworkLiberty611, Dec 27, 2019.

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  1. I can't get my Razer Kraken Tournament Edition I just bought to be found in Synapse 3. I have reinstalled it and removed the kraken drivers from device manager and unplugged/re plugged the headset in. I have also tried pushing the THX button and every other button on the usb controller. nothing makes it load to Synapse 3.
     

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    thefarsideagain likes this.
  2. Lo mismo me pasa solo me decta el mouse deadther elite y los audifonos no los kraken torneo edición el synapse no los reconoce ya intente reinstalandolo borrando controladores descargando controladores y no funciona y tambien el microfono suena muy suave ayuda que puedo hacer
     
    thefarsideagain likes this.
  3. thefarsideagain

    thefarsideagain New Member

    I am also having this issue with my Kraken TE, the headset works but because It isn't found by Synapse I can't change the sensitivity
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi everyone! Thanks for posting your headset's concern here. Please send your Razer Synapse 3.0 logs by going to your Razer Synapse 3.0 "Feedback" section and filling out the fields before submitting it. Please refer to the screenshot below:

    upload_2020-1-5_11-11-33.png

    After sending the logs, please send me a PM together with your headset's serial number and current Razer Synapse version. Let's continue from there.
     
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