Synapse 3 won't install

Discussion in 'Razer Support' started by cjblue95, Aug 3, 2019.

  1. cjblue95

    cjblue95 New Member

    Hello, Ive had the Death Adder Elite since July of last year. It was working fine on synapse 3 until synapse had an update and wouldn't start for me, so I tried to uninstall and it wouldn't do it. I manually deleted the synapse folder and tried to reinstall and it was stuck on the green Razer loading screen for hours. How do I fix this? I want my dpi back to where it was :slightly_sad:
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Have you tried running the installer with admin privileges? Also, do you have a Firewall or an Antimalware running in the background? If so, try disabling that temporarily. Don't hesitate to send me a PM should you need further assistance.
     
  3. cjblue95

    cjblue95 New Member

    Thank you for the reply! Manually deleted all razer folders and made an exception in Windows Defender for the installer. I appreciate the advice!
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Is it working now? I'll be locking this thread until further notice. Feel free to send me a PM if the problem persists.
     
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