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Synapse 3 won't install

Discussion in 'Razer Support' started by cjblue95, Aug 3, 2019.

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  1. cjblue95

    cjblue95 New Member

    Hello, Ive had the Death Adder Elite since July of last year. It was working fine on synapse 3 until synapse had an update and wouldn't start for me, so I tried to uninstall and it wouldn't do it. I manually deleted the synapse folder and tried to reinstall and it was stuck on the green Razer loading screen for hours. How do I fix this? I want my dpi back to where it was :slightly_sad:
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Have you tried running the installer with admin privileges? Also, do you have a Firewall or an Antimalware running in the background? If so, try disabling that temporarily. Don't hesitate to send me a PM should you need further assistance.
     
  3. cjblue95

    cjblue95 New Member

    Thank you for the reply! Manually deleted all razer folders and made an exception in Windows Defender for the installer. I appreciate the advice!
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Is it working now? I'll be locking this thread until further notice. Feel free to send me a PM if the problem persists.
     
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