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Synapse 3's Equalizer stops functioning

Discussion in 'Razer Synapse' started by Nicholas9, Apr 24, 2020.

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  1. Nicholas9

    Nicholas9 New Member

    Hi, ever since I've had my Razer Nari and Razer Nari Ultimate, I've noticed that my Equalizer stops working. There's a noticeable difference in sound quality too, before and after I 'repaired' Synapse 3. I've been in contact with Razer for a while and we tried basically everything. TLDR; They told me it's a hardware/software issue on my end. And basically stopped assisting me any further. So hence why I'm asking for help here at what might/could be causing this issue to happen cause I can't figure it out myself.

    After I repair my Synapse, the equalizer works again and the sound quality is perfect. But this usually doesn't last long and almost always it goes back to being broken after I restart my laptop. Everything else works fine, the enhancements, mic and lighting. Any help is appreciated.
     
    pancholr likes this.
  2. ajm4992

    ajm4992 New Member

    Same thing has happened to me! No help so far either. I have a Razer Kraken Ultimate though but same exact issues. It seems to be something with passing information to the THX drivers. Help is really required on an expensive product like this that just flat out doesnt work with all the features
     
    pancholr likes this.
  3. Tachiibana

    Tachiibana New Member

    I'm having the same issue. I'll be messing with my EQ settings using Itunes as a reference and it will just stop accepting new setting altogether. They will set, but no audio changes will occur. Only fix seems to be restarting my PC. Incredibly salty I spent 180 dollars for software that doesn't function properly.
     
  4. lanmine

    lanmine New Member

    same, synapse eq not working.... last razer product ever
     
  5. ermaneng

    ermaneng New Member

    same here eq in synapse 3 doesnt seem to be functioning
     
  6. CptTwinkie

    CptTwinkie New Member

    I'm having the same problem for months with my nari ultimate headset. I read somewhere that uninstalling and cleaning the registry helped until synapse updated again. It doesn't work anymore, probably because the installer has been updated. This makes me think this is a software problem. Surely someone at razer can install this headset and hear that it doesn't work. I've confirmed that they don't work on three computers, the third one was a new laptop from my office with a fresh installation of Windows 10. I know the hardware is good because the headset was working fine when I got it.

    Edit: I played around with this some more trying to narrow it down. I noticed that when THX is selected as the default output, the sound will come through the game channel no matter what the mixer settings are in synapse. This isn't terribly surprising since most of the other synapse settings aren't working but I thought it might add something for support to look at.

    upload_2020-9-2_17-53-11.png
     
    Last edited: Sep 3, 2020
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