Synapse Not detecting Mouse Or Keyboard. | Razer Insider

Synapse Not detecting Mouse Or Keyboard.

B
Recently i bought a new razer deathadder chroma mouse because my old one the sensor was breaking. Now for my new one razer synapse does not detect it so i cant change my dpi and its hard to play games like fortnite with 3000 dpi i normally play 800 dpi anybody know a way to get razer synapse to detect the mouse again.
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3 Replies

R
Userlevel 3
Try a clean reinstall of Synapse:

  • Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
  • Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
  • Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
  • Install the latest version of Razer Synapse that can be downloaded from here: Synapse 2/Synapse 3.

Should the issue persists, just let me know.
H
same problem here ... tried all steps mentioned above but no help. Synapse detect that Deathadder Chroma and Tartarus Chroma are connected and starts updating the drivers, but the devices won't show up in synapse.
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R
Userlevel 3
hitPaleChestnutup073
same problem here ... tried all steps mentioned above but no help. Synapse detect that Deathadder Chroma and Tartarus Chroma are connected and starts updating the drivers, but the devices won't show up in synapse.

Hmm. How about a Windows update? Do you have access to other PCs where you can try them on?
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