Synapse problem | Razer Insider

Synapse problem

A
  • Anonymous
  • 0 replies
Synapse 2.0 dont detect my Razer Kraken 7.1 v2.
I tried to uninstall synapse and deleting the remaining files ( i also check the register)
But nothing worked, this is very frustated.

Can someone please help me?
This topic has been closed for comments

12 Replies

F
Hi!

Did Synapse previously detect the headset?
A
Yes, He did it
F
Have you tried repairing Synapse? If that does not work, download a new copy of the installer and do a clean reinstall. If even that won't work, give me a PM and let's see what we can do.

Please include a link to this thread for easier reference.
A
When i try to repair it, the pc don't found
'Razer 2.0.msi'.
F
Alright.

I sent you a PM regarding this. Hit me up with a reply when you are able.
_
I have the same problem. It has never been fixed even by reinstalling windows and synapse.
J
ive looked at 100s of forum posts today because of this issue. Seems Razer runs us all around in circles and a fix is never announced. I was just told to complete uninstall / delete all razer products which i did 3 x today.. then install synapse 3!!!!!! which doesnt even support the kraken 7.1v2... smh
_
jbishhhh
ive looked at 100s of forum posts today because of this issue. Seems Razer runs us all around in circles and a fix is never announced. I was just told to complete uninstall / delete all razer products which i did 3 x today.. then install synapse 3!!!!!! which doesnt even support the kraken 7.1v2... smh

I got the same reply!
J
Update! I made a post in the razer Reddit and customer advocasy responded immdeiately *during the holidays* and hooked me up with a firmware update
_
jbishhhh
Update! I made a post in the razer Reddit and customer advocasy responded immdeiately *during the holidays* and hooked me up with a firmware update


Can you link to it?
J
http://rzr.to/IxCov
_
jbishhhh
http://rzr.to/IxCov

Says I'm already up to date lol.
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