Synapse won't let monitors auto shut off

Discussion in 'Razer Support' started by jesselsiem, Nov 19, 2020.

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  1. jesselsiem

    jesselsiem New Member

    I've had this issue for months now, with no resolution. As long as Synapse is installed/running, my monitors will not turn off into stand-by.

    They will try to go into standby mode, flash black but then come right back on again.

    Any solutions would be helpful, if there is any. If not, please fix so I can continue using the software.
     
    Last edited: Nov 19, 2020
    pancholr and foyman1973 like this.
  2. foyman1973

    foyman1973 New Member

    same, as soon as I installed Synapse my monitors no longer sleep when idle.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Sorry to hear about your ongoing issue with Razer Synapse. What's your it's the current version? Please look for options below and uncheck it for both mouse and keyboard:

    upload_2020-11-23_14-15-4.png

    Feel free to send me a PM should the issue persists. Let's continue from there.
     
  4. foyman1973

    foyman1973 New Member

    In my case it's a mat
    upload_2020-11-23_17-58-19.png upload_2020-11-23_17-59-2.png
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for pointing that out. Have you tried unchecking the "switch off lighting" option? Should the issue persists, please send me a PM. Let's continue from there
     
  6. foyman1973

    foyman1973 New Member

    Yes, I unchecked that option and it did not make a difference.
     
  7. foyman1973

    foyman1973 New Member

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