Synapse won't log in, continuously opens the app back up though. | Razer Insider

Synapse won't log in, continuously opens the app back up though.


I enter my details to razer synapse, it logs in and shows a screen that says "Log In" and also "Security". Instead of taking me to the screen with all my devices. I need it to get to that screen so it loads my keyboard RGB settings. Otherwise it just plays a constant loop through al the colors endlessly which is very distracting and I have no clue why it would be made the default. But after being on that screen for a while, it will force me out back to the login screen, and forces the app to open again as well, for example i've tried ignoring this and just minimising the app, but eventually it comes back and opens itself, right over the top of my other open windows.
Can't log in as a guest either. It just brings up the screen telling me benefits with getting a Razer ID, there is no button to continue as a guest or anything, just to go back and sign in so I see no point in the guest button.

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2 Replies

Going to assume its something going wrong with razer's servers or something because I can't even create a new account, just says im unable to.
Userlevel 7
ThePanzerPleb113
I enter my details to razer synapse, it logs in and shows a screen that says "Log In" and also "Security". Instead of taking me to the screen with all my devices. I need it to get to that screen so it loads my keyboard RGB settings. Otherwise it just plays a constant loop through al the colors endlessly which is very distracting and I have no clue why it would be made the default. But after being on that screen for a while, it will force me out back to the login screen, and forces the app to open again as well, for example i've tried ignoring this and just minimising the app, but eventually it comes back and opens itself, right over the top of my other open windows.
Can't log in as a guest either. It just brings up the screen telling me benefits with getting a Razer ID, there is no button to continue as a guest or anything, just to go back and sign in so I see no point in the guest button.


Are you still experiencing the app's odd behavior? By the way, are you using a personal computer and connected to your home network? Please repair the Raze Synapse by following the steps from this link. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.