Synapse3 dead after last update | Razer Insider

Synapse3 dead after last update

  • 8 April 2019
  • 2 replies
  • 14 views
M
Bought naga trinity, installed synapse3. It worked fine until first synapse update, after that it is not responding.

Reinstall didn't help. Mouse is stuck in default profile.

Looked into various logs, this one gives impression that here is the issue.

"C:\\ProgramData\\Razer\\Razer Central\\Logs\\cef_Matijag.log"

[0403/021351.263:INFO:CONSOLE(0)] "Refused to execute script from 'https://id.razer.com/static/js/main.8ec9b523.chunk.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled.", source: https://id.razer.com/?env=natasha (0)
[0403/090633.755:WARNING:dns_config_service_win.cc(669)] Failed to read DnsConfig.

Last report failed to read dns config never occured before first issue.


Also i have working Razer Naga2014 on Synapse2 conected to same computer alternately.
I.e. notebook, with Trinity in one and Naga2014 in other workplace.
While snapse3 is dead, synapse2 (2.21) works perfectly.
This topic has been closed for comments

2 Replies

R
Userlevel 6
Hi there! Can you send over the Synapse version number to me through PM? I'll pick it up from there.
C
Hi, I'm kind of having the same issue, tried to uninstall/reinstall but still not working.
version V1.0.103.136

Extract from logs :

2019-04-09 22:59:12,268 [6] DEBUG AutoClient [(null)] - *** Trying to connect...
2019-04-09 22:59:12,268 [6] DEBUG RazerClientBase [(null)] - *** Connecting...
2019-04-09 22:59:12,268 [6] DEBUG RazerClientBase [(null)] - *** Exception!
System.TimeoutException: Le délai d'attente de l'opération a expiré.
à System.IO.Pipes.NamedPipeClientStream.Connect(Int32 timeout)
à Razer.ServiceClientBase.ClientPipeSocket.Connect(TimeSpan timeout)
à Razer.ServiceClientBase.RazerClientBase.Connect(TimeSpan timeout)
2019-04-09 22:59:12,269 [6] INFO AutoServiceClient [(null)] - Service not started. Status is: Stopped
2019-04-09 22:59:12,270 [6] ERROR AutoServiceClient [(null)] - Failed to start service
System.InvalidOperationException: Impossible de démarrer le service RzActionSvc sur l'ordinateur '.'. ---> System.ComponentModel.Win32Exception: Le fichier spécifié est introuvable
--- Fin de la trace de la pile d'exception interne ---
à System.ServiceProcess.ServiceController.Start(String[] args)
à System.ServiceProcess.ServiceController.Start()
à Razer.ServiceClientBase.AutoServiceClient.RestartService(TimeSpan timeout)
à Razer.ServiceClientBase.AutoServiceClient.OnConnectFailed(TimeSpan timeout)
2019-04-09 22:59:12,271 [6] DEBUG AutoClient [(null)] - *** Attempt failed
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