The Future of CES Appreciation Sales

Discussion in 'General Discussion' started by Min-Liang Tan, Jan 14, 2015.

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Should we still hold these appreciation sales in the future?

  1. Yes

    3,048 vote(s)
    94.6%
  2. No

    175 vote(s)
    5.4%
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  1. mazty

    mazty New Member

    It's the nature of any forum and customer feedback - unfortunately those who take the time to write a reply usually only do so when they have something negative to say.

    I for one wasn't able to get the item(s) I wanted before they went out of stock, but certainly do want such generous sales to continue happening in the future - 50% is large enough to make an item go from an unneeded luxury to an offer too good to miss out on!

    To help prevent traffic issues AWS Elastic Load Balancing may be worth looking into.
     
  2. DrDiesel

    DrDiesel Active Member

    Not our problem you weren't prepared, clearly you don't "understand" as you say.
     
  3. aheed

    aheed New Member

    ^ Jimlite is on point!
     
  4. webfastDeepPink116

    webfastDeepPink116 New Member

    I will be the first to say I am not a razer fan. I bought a razer mouse about 2 years ago and it had nothing but software issues. So I did not buy another mouse or keyboard despite Razer having very nice ones.

    Having a sale and saying sorry before hand for all the issues is basically asking for issues. There are reasons stores on blackfriday only let a certain amount of people in at a time.Stores that let people charge in, are say oh sorry, is the reason people get physically hurt on black friday. Stores know people are irresponsible, its their responsiblity to act better.

    I am not grateful or owe anything to stores that have sales and then 95% of people get nothing. I would much rather them go to their most loyal customers and give discounts or even just do giveaways.

    Sales like this that are plagued with issues do nothing but separate the community. There are the 5% that got something and will be loyal fans, and the 95% who got nothing and had issues. Some will complain, like my self, other will simply not buy from razer again and stay quite. There has never been a sale with issues where everyone ends up happy. A perfect example is olive garden and its pasta passes. Their are thousands of people who were screwed by their site and now boycott their restaurants.
     
  5. noobynoob

    noobynoob Member

    Another person that clearly cant handle not getting their item on 50% off....

    I understand a big frustration when you cant get the item you want on sale, but refusing to accept that razer DO NOT NEED to host this sales at all is like thinking razer owes us (real fans) a sale when they win CES.

    Their store works perfectly for me. I don't know why you cant add items to your cart. Please do not run another sale until real razer fans are separated from fake fans who only becomes a fan of razer during their sales.
     
  6. Rox598

    Rox598 Keyblade Master VANGUARD

    Of course you're going to see people unhappy it's an impossibility to give everyone something especially when there are hundreds of thousands of people waiting for the same time to do the voucher and buy things.

    Keep the sales going and apologise to people who are unlucky to have not got anything, you can't do much else really.
     
  7. Lix85

    Lix85 Member

    Thanks for the sales =)
     
  8. bigjools

    bigjools New Member

    this was a very frustrating experience for me as a consumer. Admittedly this was my first experience with the sale, but being invited to participate in a sale and have the servers down most of the time did not make me feel like an appreciated customer. Personally I would have just preferred to have been mailed a discount code. If you want to reward only the more active members of the insider community then simply do a mailing to a selected group. As it was the sale only generated negative goodwill for me.
     
  9. I find this with a lot of manufacture and online store forums, people will quickly come on forums to bad mouth companies and try to tarnish there reputation thinking that it will get them somewhere. Very little people come back to praise them for good work etc.

    I myself failed to secure any products today, firstly i stupidly read the time wrong, my fault and sadly my products were sold out.

    It was an exciting event, it was good to look at what product i was going to get for a good deal, it was exciting to engage with other users on twitter and on the forums.

    Even though i didn't get my product i know the risks, it was fun, it didn't put me off Razer in any way i think you guys do a superb job and provide us with great products and services, and i look forward to future events.
     
  10. nolankvn

    nolankvn New Member

    If Razer actually gave a shit about "creating a good experience for customers" they would simply make the 50% discount code last longer than a day.

    But they don't actually want everyone who was interested to be able to get 50% off, it was just a marketing stunt.
     
  11. Things sell out, I get it. But I am trying to add a Blackwidow Chroma Stealth to my cart right now (says "Add to cart," not "Notify me") and get taken to a page saying my cart is empty over and over. What gives?
     
  12. reme1986

    reme1986 Member

    take my case for example, i got on perfectly fine, i added my product to the cart, only for my code not to work, and i re tried and re pasted the code multiple times for 15 minutes straight before boom, out of stock. I saved all the money i had for the razer seiren and almost got one, but because my code did not work i got no item. you are saying that is fair? I have had great support from razer in the past but they cant just expect people to go oh well when thye were prepared to pay good money, i was going to be spending 115 pounds, all the money i had for a product i now wont be able to afford
     
  13. vampirivan

    vampirivan Well-Known Member

    Hey guysm stop blaming. Tale it as a games. The Faster can take it. I have buyed a blackwidow chroma stealth. Was at work. Tale the coffee pause at 9.55 and returned at 10.05. During that assisted to the countdown. Swicthed the page and buyed the keyboard. No issues. And i was on a phone.
     
  14. Willy_C

    Willy_C New Member

    I've always been impressed with my wifes Razer Mouse (as well as many of her other features ;) ). I've never considered them as Logitech were my preferred peripheral supplier. I was impressed with the reviews of the Black Widow Chroma and other products with the Chroma features, something a little it different.

    Now as far as peripherals go, I think that Razer are a little on the pricey side. With a new house, a one year old son and the aforementioned wife, money is a little tight so a 50% reduction would have meant I would have been able to get the BW Chroma keyboard and the Chroma mousepad for less than the price of what the keyboard costs normally.

    I was online just before 9am UK time, had the items in the basket and the code applied on the stroke of 9am. By the time it took me to enter my address and card information it was 9:03am and the next thing I saw was 'OUT OF STOCK'.

    I'm woefully disappointed, especially that I'm typing this on a second hand Dell keyboard that's seen far better days and using a Logitech G9 with a left mouse button that only works intermittently. I really was hoping to get an order processed and add Razer into the list of 'Brands I trust'. It's not the case unfortunately.

    There's got to be a reasonable profit margin and an already decent level of sales to be able to offer 50% off, but the limited stock makes it all seem like a big grandstand gesture with fireworks and fanfare only for the curtain to be pulled back to reveal.....empty shelves and zero stock.

    By way of consolation, something like a lesser discount voucher for a regional or local store that does have stock would go some way to easing the burn.
     
  15. Obatosi

    Obatosi New Member

    Shame I didn't get to purchase anything today, should of predicted that however. Recently broke my keyboard quite a bit, so was hoping to buy my first Raer (missing letter, that key no longer works!) product, but maybe one day when I can afford it. Student life doesn't allow for that, and the 15% off is nice but not quite enough to make it affordable on my end. Was surprised to see the CEO commenting, which is a nice market practice.
     
  16. Why not make it a printable manufacturer coupon that has a short expiration?

    Sent from my interplanetary personal communicator
     
  17. Willy_C

    Willy_C New Member

    How about allowing people to place orders with their code and fulfilling them once stock is back in hand? Too expensive at a 50% reduction? How about some form of lottery draw where you could get 10% to 50% off something?
     
  18. Nothing for me in the sale today, but I'll throw my hat in the ring. Instead of one off big discounts, how about regular sales but with varying discounts like how other companies operate at special times of the year? Also by not announcing them in advance will help lower general traffic as you'll get more manageable numbers for each day of the sale. This exact situation happened with your last year with your last appreciation offer. People had success and people were disappointed. Make the sales fairer for all or stop doing them.

    Please don't see this as a whine, I actually managed to get what I wanted in last year's sale so I know how this works from both sides of the fence.
     
  19. Cowprince

    Cowprince Member

    Limited stock seems kind of goofy for an "appreciation sale" that has a limit 1 per address/person who is a Razer Insider.

    Why not just put the sold items on back order rather than just unavailable? That would make everyone happy IMO. I wouldn't care when I got the Leviathan I was going to order as long as I actually was able to get one.

    I've owned:
    2 Original Diamondbacks
    2 Copperheads
    2 DeathAdders
    1 Mamba
    1 Orochi
    1 Black Widow Ultimate Stealth
    1 Deathstalker
    1 Adaro
    1 Pirahna
    1 Baracuda AC-1
    2 Razer Goliathus Control Edition Extended

    And was starting to get pretty interested in the Core and Razer Blade Stealth as a replacement for my MBP and my home gaming rig.

    So seeing that I could for once get %50 off as an "Insider" to replacing my aging unnecessary Logitech 5.1 speakers with a Leviathan, I thought maybe the support for a company I believed in was finally coming back to me.

    Unfortunately, I feel this this whole sale was a farce with the way it was handled. It puts a pretty bad taste in my mouth seeing I wasn't able to use what was already a somewhat limited access discount.

    I'm sure I'm not the only one that feels this way. I voted No for the future unless there is a better way to show appreciation to those that support Razer.

    I know this is a tough line to walk, but as what I would assume to be, a valued customer, I await your response @Min-Liang Tan

    I don't want to make any threats, because I think the words I posted are enough to understand my point of view.
     
  20. noobynoob

    noobynoob Member

    What's disappointing is that we will see many people trying to sell whatever they get at 50% off for a profit...
     
    toeachtheirown and Cowprince like this.
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