The Future of CES Appreciation Sales

Discussion in 'General Discussion' started by Min-Liang Tan, Jan 14, 2015.

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Should we still hold these appreciation sales in the future?

  1. Yes

    3,048 vote(s)
    94.6%
  2. No

    175 vote(s)
    5.4%
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  1. Pranksteer

    Pranksteer New Member

    I live in Denmark, woke up at 6 am, ate my breakfast and ordered my keyboard meanwhile. There were still stock eventhough it was the BW, which usually is quite popular.
     
  2. Antvi

    Antvi New Member

    Everyone loves a sale, that's a given and there will *always* be people who find something to complain about - no matter how big or small the issue.

    Sales are seldom at Razer, and that's what makes them great. It gets everyone excited, and gives people an opportunity to maybe pick up an item or two that they couldn't necessarily afford under normal circumstances.

    The long and short of it is, please keep doing sales. I don't think it's fair to punish (maybe a bit too harsh of a word to use?) the dedicated fans just because some people throw a tantrum.
     
  3. mahousensei

    mahousensei Active Member

    The only downside this year in this sale is that there were no stock in EU even before the sale, so It was like there was none. Last year it went great for me, but maybe there was less awareness of the sale. :)
     
  4. I would say, don't let the discount sale run for just one day. Let people grab their codes within a limited timespan, so that just fans will know about the offer and let use the code on old products (that is, products that are already available on the market when the discount code is issued) within 6 months. Everyone will be happy and we won't have this madness stress tests that are beneficial to noone. I don't think that stressing the servers like that is beneficial for you as a company either.
     
  5. mltan

    mltan CEO Staff Member

    I've posted an answer to why there's good reason not to backorder - do search for it on the forums.
     
  6. CalamityXI

    CalamityXI New Member

    As a college student I for one am grateful that you do these sales. I was not able to get anything this time due to being sick after staffing a convention, but during the second sale I plan on trying to get my hands on a new keyboard to upgrade my Lycosa. There are more likely more negative responses since Razer seems to be getting more and more popular :3
     
  7. Philak

    Philak Active Member

    I personally think should carry on but maybe restructuring the way it is done. Maybe having separate sale times and dates for different regions, that way you give everyone a chance to get what they want. Rather than having to get up at 2 in the morning if you live in the UK. The problem is you will always get people who will be negative, whether you do it or don't. Maybe now youve won it 5 times it would be worth not doing 50 percent until say you have won it 10 times. But even 20 percent would have just as appreciation as its very rare Razer products are discounted anyway. Another thing with the negative people is if someone is pissed thy want everyone to know it, if they are happy they don't tend to comment.
     
  8. Leoch3ung

    Leoch3ung New Member

    Perhaps delay the shipment rather than show us "sold out"
     
    daslicer likes this.
  9. Menisahmaru

    Menisahmaru Member

    I agree with you that it doesn't make much sense to bolster stock in an attempt to predict winning best of CES etc.

    I think it may be a bit of a stretch to assume that the extra product (assuming you only increased supply on "hot" items) would just go to waste. If you average 1000 a month on product X and happen to make the extra in anticipation of the sale I find it hard to believe that product would go to waste - wouldn't you just not produce those units in subsequent months?

    That random thought aside I wanted to say that I support the sales and appreciate you guys doing them and I hope to see them in the future.

    If you guys feel bad about not getting what you wanted. I made it in - got the Razerblade into my cart, applied the code (when one didn't work I guessed there might have been an inversion), put the payment through on Paypal and when I returned to the site to confirm the payment the page refused to load. I literally had the thing in my hands. Now I just have an order on the site that is "pending payment" with no way to pay.

    tl;dr

    1. Thanks Min I appreciate the sale although I don't think you'd hurt the company as much as you think you would on some of the lower priced items with lower cost of production etc. (but this is why you're the CEO of a successful company and I'm a just law student xD)

    2. Sometimes you're just gonna get rekt by RNjesus. Happens to the best of us.
     
    AlphaStatix likes this.
  10. W1N5T0N

    W1N5T0N New Member

    The Sale is a great idea. The execution, this year, was not as well as it could have been, due to some kind of glitch. The sale should go on, if Razer wins its Best of CES for another year running, but mistakes should be learned from. Perhaps, when it comes to the codes, they should be emailed to each Insider member, so that Insider doesn't crash as well as the store in the mad rush for code retrieval. Inevitably, it is a mad rush, but that is part of the fun of the sale. I managed through sheer luck to get what I wanted (Kraken Forged) and I sat on the edge for a while, but it was in the end good fun. You can not be blamed for lack of stock, or even the massive hordes crashing your store. The only other possible improvement I could suggest is making the add to cart button html, rather than a loading element. With the store crash, the add to cart button was the last thing to recover.
     
    CausticBlair likes this.
  11. Gunsmoke77

    Gunsmoke77 New Member

    if you would ennu get any type of economy parcel post, it would be better now that man on a 100 € package you get 50€ off and 36 € postal costs so you do not want to buy less expensive things
     
  12. josuv22

    josuv22 Member

    I like the lotto system ye did before few months back where people got 1 ticket and that gave them a particular gift or discount off a fix item.
     
  13. WolfeyC

    WolfeyC New Member

    Well people online complain about anything, I feel like you should listen to the people that take the time to on on the forums here and have appreciation of this company :)
     
  14. knives3057

    knives3057 Member

    But to the thousands who couldn't manage to grab anything it just seems like you wasted an hour hitting f5 for nothing. I truly do appreciate the cool things you guys do for the insiders, but after three fruitless waves of nabu and missing out on the few things I would've bought from the sale,I'm just feeling more than disappointed. I'm distraught. It's almost like you guys are making it harder for me to give you my money.

    And all the "hardcore" people around here just say "if you don't like it, leave." And if that's the type of message you wanna promote, thats fine too. But I almost feel like I'm being disrespected because I don't feel good after missing out on so many things.

    Just my thoughts. Not trying to be negative, I'm just tired of having my feelings hurt over it.
     
  15. fikevenger

    fikevenger New Member

    I believe that people shouldn't be disappointed because running out of stock, that is a comprehensible fact, the only thing I would add, is maybe another countries in Razer store, I live in Argentina and there's a (supposedly) official store, which didn't get the disscount. I sent a message to Razer's official page and they confirmed me that it wasn't available here. Other countries besides the ones on Razer Store delivery also show support :)
     
  16. Perhaps the best way to do the big THANK YOU mega sale for Razer Insiders is to email insiders unique codes unannounced and give them 24 hours to use it. Even if the item is sold out, they will get it at the discounted price eventually. That way the servers don't go down, if the person is over seas (military) they're not alienated by time zone, it's more unlikely people will try to cheat the system and script bulk buying half the store to resell, and if people miss the window it's no one's fault but their own.
     
    lunaticseclipse and Leyart86 like this.
  17. JustThisGuy

    JustThisGuy New Member

    I beg to differ with you, Mr. Tan. Maybe if the sale was organized a few days later with more stock in store, the level of disappointment could have been lessened. Imo, maybe a little more planning is all that is required.

    Having said that, just that fact that you organize something like an appreciation sale to share and celebrate the success of Razer is a big deal. Please don't stop it.
     
  18. It seems people like myself who actually planned and made sure they were ready for the sale are the happy ones who got Razer loot, the unhappy people moaning are the ones who did not prepare and expect a Razer Naga Epic Chroma to be in stock 22 hours into the sale, I woke up at 2am to get mine and if peope actually care, they will do the same too.
     
  19. xLith

    xLith New Member

    The sale was fine. People complain more then they compliment. Especially on the Internet. I didn't even get a chance at it myself and I'm saying this.
     
    CausticBlair likes this.
  20. Manahotep

    Manahotep Active Member

    What about Loyalty. Meaning a loyalty program. Ive bought over 20 razer items and noone but me knows. And there is no reward. What about a loyalty program where there are different tiers. Positive contributions to the community as well as purchases build up loyalty points which can be exchanged for discounts. Though i did not get a nabu, or anything from this sale i will still buy everything i like from razer. But it would be nice to have that loyalty rewarded and not have to jump through hoops just to be dissapointed. Mr Ming i get that the negativity is a bummer, but there has got to be a compromise. The only anwer cant be " ohh well you didnt get anything , sucks to be you."
     
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