Thunderbolt 4 Chroma dock has unreliable USB | Razer Insider

Thunderbolt 4 Chroma dock has unreliable USB

  • 6 August 2021
  • 1 reply
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L
I just got a new Thunderbolt 4 Chroma Dock for my 2019 Razer Blade Advanced. I have the dock plugged into a monitor via thunderbolt. I also have three peripherals plugged into it via usb-a. I'm finding that the performance over USB-A is very unstable. For example, if I plug my keyboard into the dock, the keyboard will occasionally malfunction mid key-press, leading to that key being repeated twenty times. Similarly, if I plug in my DAC, the sound is really terrible, as if it has a poor connection. However, if I plug these peripherals directly into my Razer blade, everything works fine. I've already tried a wipe and clean reinstall of windows, along with reseting thunderbolt, etc. Any ideas about what might fix this?
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Razer.Speedcr0ss
Userlevel 7
lminer78
I just got a new Thunderbolt 4 Chroma Dock for my 2019 Razer Blade Advanced. I have the dock plugged into a monitor via thunderbolt. I also have three peripherals plugged into it via usb-a. I'm finding that the performance over USB-A is very unstable. For example, if I plug my keyboard into the dock, the keyboard will occasionally malfunction mid key-press, leading to that key being repeated twenty times. Similarly, if I plug in my DAC, the sound is really terrible, as if it has a poor connection. However, if I plug these peripherals directly into my Razer blade, everything works fine. I've already tried a wipe and clean reinstall of windows, along with reseting thunderbolt, etc. Any ideas about what might fix this?


Have you tried replicating this behavior by connecting the Thunderbolt 4 Chroma dock to a different USB port or computer? And yes, the dock could have been underperforming and affecting all its connected peripheral. Please submit a case to our Support Team or send me a PM so I can help you generate a ticket. I'll be locking this thread now. Let's continue our conversation privately.
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