Hello people,
My razer thunderbolt 4 dock is plugged in and being identified in windows just fine.
However it does not show up in synapse 3 app. I did try and repair the app as per the FAQs but no luck.
The dock itself is partially working. I can attach a monitor and recieve output just fine, however, plugging in ethernet cable or a mouse receiver does not work at all.
Any help is appreciated. Also, is there a direct support line that I can call to get support? I live in the UK.
Kind regards,
Ahmet Yavuz
This topic has been closed for comments
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
10 June 2021
Please try to reinstall the Thunderbolt drivers, then get a newer version using Intel's DSA? I also highly recommend that you perform a clean installation of Synapse by following this guide. Send me a message if you need further assistance. By the way, you can contact our Support Team from here.
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