Thunderbolt 4 Dock not being recognized in Synapse

Discussion in 'Razer Support' started by Mulberrypulsewire375, Jun 9, 2021.

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  1. Mulberrypulsewire375

    Mulberrypulsewire375 New Member

    Hello people,

    My razer thunderbolt 4 dock is plugged in and being identified in windows just fine.

    However it does not show up in synapse 3 app. I did try and repair the app as per the FAQs but no luck.

    The dock itself is partially working. I can attach a monitor and recieve output just fine, however, plugging in ethernet cable or a mouse receiver does not work at all.

    Any help is appreciated. Also, is there a direct support line that I can call to get support? I live in the UK.

    Kind regards,
    Ahmet Yavuz
     

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    Mulberrypulsewire375, Jun 9, 2021
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please try to reinstall the Thunderbolt drivers, then get a newer version using Intel's DSA? I also highly recommend that you perform a clean installation of Synapse by following this guide. Send me a message if you need further assistance. By the way, you can contact our Support Team from here.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Caziel, Jun 10, 2021
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