THX audio keeps disconnecting or doesn't work

Discussion in 'Razer Support' started by INCOMING10, Jun 14, 2019.

  1. INCOMING10

    INCOMING10 New Member

    This problem has gotten so bad i can't even use my pc without reinstalling synapse 3 atleast once a day. Might this be a problem with the usb sound card? Because my kraken TE's show up as usb card on synapse 3 not kraken headphones. If it is a problem with synapse please fix it because it just isn't worth the money if you cant hear a thing.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Was this working before? When did this issue start? Let me know.
     
  3. INCOMING10

    INCOMING10 New Member

    Sorry for late reply. No it has never worked properly before. It worked like this from the day i bought it
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. I see. Please send the serial number of your Kraken TE to me through PM. Let's continue there.
     
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