Discussion in 'Razer Support' started by Kyluq, Sep 13, 2021.

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  1. Kyluq

    Kyluq New Member

    Hey I have bought a Razer Kraken tournament edition and for some reason every time I tried to use mine spatial audio no sound will come through the headsets, only the (Headset Earphone) option works as my playback device.
  2. Razer.Xenon

    Razer.Xenon Retired

    How does the headset appear in the Device Manager? For now, let’s reinstall the headset drivers by doing the following:

    -Press Windows + S on your keyboard to open the Search bar.
    -Type in “Device Manager” and hit Enter.
    -Go to Audio Inputs and Outputs.
    -Right-click on your Razer headset and select Uninstall device.
    -To completely uninstall the drivers, restart your computer.
    -The drivers are automatically installed on your computer after a restart.

    PM me the serial number of your headset if the issue persists so I can verify its model and look for other possible ways to fix this.

    *Thread locked to curb the conversation to PMs.
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