THXService.exe crashes | Razer Insider

THXService.exe crashes

  • 2 August 2021
  • 2 replies
  • 26 views

I own a Kraken Tournament Edition. THXService.exe crashes frequently. I have to go to audio and switch it to "Razer Audio Controller - Game" in order to continue having sound until I restart. It happens at least every other day. I've done clean re-installs of Synapse 3, etc. Nothing seems to fix it. Any recommendations?

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2 Replies

I'm having this same issue. It's been happening since late June/early July I think for me. Event viewer says THXService.exe has faulted and whenever it happens, all my razer devices restart (keyboard and mouse pause their RGB lighting and restart) and all audio cuts out for 3-5 seconds and my mic goes red/muted. I've tried fresh installs of Synapse, drivers, everything.
Userlevel 4
MalkaFPS
I own a Kraken Tournament Edition. THXService.exe crashes frequently. I have to go to audio and switch it to "Razer Audio Controller - Game" in order to continue having sound until I restart. It happens at least every other day. I've done clean re-installs of Synapse 3, etc. Nothing seems to fix it. Any recommendations?


Jadedspark
I'm having this same issue. It's been happening since late June/early July I think for me. Event viewer says THXService.exe has faulted and whenever it happens, all my razer devices restart (keyboard and mouse pause their RGB lighting and restart) and all audio cuts out for 3-5 seconds and my mic goes red/muted. I've tried fresh installs of Synapse, drivers, everything.


When did the issue start? Were there any activities in your system that triggers the application to crash? Please send me a PM together with the serial number of the affected devices. Let's continue our conversation from there.