Timescales for support | Razer Insider

Timescales for support

  • 6 July 2020
  • 3 replies
  • 134 views
P
Does anybody have any information about what the actual timescales are at the moment for support requests / RMAs? I've only been quoted standard time frames, but these are clearly not currently accurate.

For example:

  • How long should we expect to wait for a replay to a support ticket? (I've been waiting a couple of weeks)
  • How long should we expect a replacement to take? (I've been waiting about two months so far)
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3 Replies

Razer.Caziel
Userlevel 7
Based on my experience, peripheral replacements usually take up to a week or two, shipping included. But you will have to count from the date that the defective device is received. Do take that with a grain of salt as I am part of the Razer staff. Anyways, shoot me a PM with your ticket number so I can check what's causing the holdup. Let's go from there.
P
It's a laptop in my case, but two months is obviously a lot longer than two weeks. I'll send you a PM, any information would be appreciated at this point.
Razer.Caziel
Userlevel 7
Laptops are a bit more tricky since they heavily depend on parts availability, but I'll look into your PM as soon as I can.
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