Top Knowledge Base Articles Updated 3/4/21

General FAQs ​

How to find the serial number, product number, or part number on a Razer product
Razer Synapse does not recognize or detect my Razer device
How to clean Razer devices
How to assign macros on Razer Synapse 3-enabled Razer products
How to add a device to a multi-device dongle
Software and Firmware Updates for Razer Peripherals

Mouse ​

Razer Mamba Elite Firmware Updates
Razer Mamba Wireless Firmware Updates
How to activate the Razer Hypershift on the Razer mouse
How to manually change the DPI Sensitivity on my Razer Mouse
How to create macros on a Razer Mouse
My Razer mouse does not track, move the cursor, or is not tracking well

Headset ​

Razer Nari Firmware Updates
How to pair your wireless USB dongle to a Razer Nari headset using the Razer Nari Pairing Utility
How to use the Dongle Recovery Tool to restore and pair a Razer Nari headset to a system
My Razer Nari, Nari Essential, or Nari Ultimate headset cannot connect to the replacement dongle
Razer Kraken Tournament Edition Firmware Updates

Keyboard ​

How to fix an unresponsive Razer keyboard
Razer BlackWidow 2019 Firmware Updater
Razer keyboard spams keys or does not register input when pressed
How to change the LED lighting color of a Razer keyboard
The Chroma lighting on Razer keyboards does not sync with Razer devices
The keyboard key is physically sticky, stuck or loose

Audio, Speakers, and Microphones ​

How to troubleshoot a Razer headset microphone that is not working, unresponsive, or not picking up sound
How to troubleshoot and resolve loud buzzing noise in THX-enabled Razer headsets
How to set up my Razer Seiren Mini
Headset audio output is bleeding into the microphone on Discord
The microphone on my Razer Kraken 2019 is not sensitive enough
How to record game audio using the Razer Ripsaw HD game capture card

System ​

How to get security update for Razer Blade laptops
How to reset the Razer Blade to its default factory settings
How to reduce the fan noise on the Razer Blade while gaming
How to prevent the Razer Blade from having a poor battery life
How to check the graphics driver version of a Razer Blade laptop
The Razer Blade does not have power or does not turn on

Razer Phone ​

My Razer Phone is not charging
How to check the IMEI number on the Razer Phone
How to perform a hard reset on the Razer Phone
Internet, PC, or Bluetooth connection issues on a Razer Phone
How to perform a factory reset on the Razer Phone
The fingerprint sensor on the Razer Phone is not working
How to fix microphone issues on the Razer Phone

Software and Services ​

How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows
How to install Razer Synapse 3
I am unable to launch Razer Synapse 3
How to enable an Authenticator App for Razer ID
How to gather Synapse 3 logs from a PC
How to activate and use 7.1 Surround Sound
How to use Chroma Connect