TOUCHPAD scrolling issue GLITCHING/SMEARING

Discussion in 'Razer Support' started by RondoniAlberto, Mar 25, 2021.

  1. RondoniAlberto

    RondoniAlberto New Member

    Hello everyone!
    Every time I scroll in the file explorer the quick access and the folders on the left keep glitching/smearing and the scrolling gets super slow.
    Has anyone encountered the same issue? Do you know how to fix this incredibly annoying problem?


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    I have already updated any Intel graphic drivers and disabled/enabled the touchpad drivers in the in the device manager without fixing the problem.
     
    PoppyHotter likes this.
  2. PoppyHotter

    PoppyHotter New Member

    very same issue on a razer blade pro 17 RTX2080 300Hz refresh screen model.
    Razer support asked 24 questions but the issue never went away. I have paid £2699 for this laptop
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Was everything covered? Feel free to send me a PM together with the following:

    a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
    b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
    c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).
    d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)
    e. Synapse 3.0 logs.
    f. Screenshot of the BIOS main tab.

    Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue our conversation there. If you have an existing case number, please send it to me instead.
     
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