Trackpad issues on all MS precision driver using laptops(I think)

Discussion in 'Razer Support' started by jinh0oGhoul, May 25, 2019.

  1. jinh0oGhoul

    jinh0oGhoul New Member



    Happens with my blade 15 2018
    stealth 2019
    surface pro 6

    and checked the MS store and was able to replicate it on their surface laptop and surface book 2



    can razer just bounce off this and use something else? seriously not about this lifestyle.

    also please dont say yours don't do this; it does. you just haven't figured it out yet so god bless and take care.


    click into track pad with one index finger. with your middle finger, drag in near your index and watch a freakshow happen right before your eyeballs. might have to fiddle around with it a bit.
     
  2. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Let's do a little bit of troubleshooting and see if we can get this fixed. Please follow these steps:

    1. Go to Device manager.
    2. Expand "Keyboard"/“Human Interface Devices”.
    3. Right-click “Razer Blade”/”Synaptics HID Touchpad”, and select Update Driver.

    Complete the update and verify if the issue has been fixed. If the issue is still being experienced, please re-install the device driver:

    1. Right-click “Synaptics HID Touchpad” and select uninstall the device. Complete uninstalling the device.
    2. On Device Manager, select Action on the top menu and click Scan for Hardware Changes. Your Blade should detect and install the driver for the Synaptics HID touchpad.
     
  3. jinh0oGhoul

    jinh0oGhoul New Member


    https://i.imgur.com/jkIWxpi.png


    don't know what you're talking about but I don't have the settings you've listed(Synatics HID touchpad).



    also I had several razer techs try to recreate this on their razer blades; they all reported back saying it was occurring on theirs as well and postulated it to be an issue of the precision driver reading and outputting several gestures whenever fingers are close to each other resulting in this odd behavior.
     
  4. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    You can select "HID-compliant touchpad" instead. No worries because I'll be raising this to our Systems Support Team if the troubleshooting doesn't work. Just don't forget to update me back.
     
  5. orlandofuriosoo

    orlandofuriosoo New Member

    same issue here on the 2018 RB 15 1070max q model. Even worse when trying to drag and use the physical click.
     
  6. orlandofuriosoo

    orlandofuriosoo New Member

    seems less of an issue in the center of the trackpad but it almost seems like the trackpad cannot handle two points of tocuh without jumping back and forth
     
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