Transaction Pending, Money Deducted, 0 Support Response
I made a transaction 4 hours ago and the process was stuck pending even though it deducted funds from my card. I requested a support ticket immediately and waited patiently for hours with 0 response. I submitted a second ticket to no avail. Does anyone know why the customer service is so poor? I'd like to either have my transaction processed or refunded.
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Userlevel 5
While I do not have visibility over this part of our system, I can tap someone to help and assist you with this problem. Please PM me your ticket number. That way, I can check on it and take the necessary steps to help you out.
*Thread locked and moved to Gold and Silver boards for visibility.
*Thread locked and moved to Gold and Silver boards for visibility.
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