Trouble getting started
My controller won’t turn on. I’ve heard it’s supposed to be able to be used right away. Are there other steps I’m missing? I’ve downloaded the necessary apps on my Xbox but it hasn’t made a difference
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I had a similar issue. Unplugging and reconnecting the connector closest to the USB-A end fixed it for me.
Userlevel 7
- Razer Support
- 7595 replies
-
18 November 2019
Hey everyone! Thanks for posting your concern here. What's the model of your controller? Have you tried connecting the controller to a different port in your gaming console? If the issue persists, please send me a PM together with its serial number. Let's continue from there.
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