Unable to get refund for returned computer. | Razer Insider

Unable to get refund for returned computer.

  • 26 August 2020
  • 4 replies
  • 10 views
J
Userlevel 1
I have had a very unsuccessful live chat today and I'm not getting the help I need.

On July 31st of this year I ordered from Amazon a 17" gaming laptop. The product description was not clear and it turned out not to be the machine I wanted.

The next morning I contacted the seller (Razer) through Amazon, and received an email via Amazon FROM RAZER SUPPORT telling me that the order had already been processed but that when the package arrived via FEDEX, I should just not receive it, which is what I did.

I still have no notification that the computer was returned, nor have I received a refund. Amazon shows the package as delivered. When I go to the Amazon site, it refers me to contact Razer Support.

In my live chat with RAZER, i was told to contact Amazon. The Amazon website tells me to contact Razer.

I'm out over $5,000. This is not satisfactory.
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4 Replies

J
Userlevel 1
And I will add that the package came from RAZER, not from Amazon.

And further, it was not Amazon.ca that billed my credit card, it was RAZER.

So why exactly am I supposed to try and deal with this through Amazon?

I do expect a response, please.


EDIT: I have contacted Federal Express. They still have the computer. They do not know where to send it. My guess is that Razer refuses to authorize the return because Razer insists this is an Amazon Order. Amazon's returns site says I have to deal with Razer, since Razer filled the order and the package was sent by Razer, not by Amazon.

FedEx wants to know where to send the computer. They will be calling me to find out, but I don't know where to send it.

Since Razer denies this order, I am in limbo. I am out over $5,000.00

This is no way to treat people, Razer.
W
I did see a news item last week that a court ruled that Amazon *is* on the hook for resolving problems with 3rd party sellers that sell thru Amazon. Not sure if that helps you any, but try to find the link and use it as a bit of ammo if you chat again with Amazon support. I'm sure Razer won't ignore them as easily as they do us peons. And get your crap together Razer, your lousy customer-support service is really sullying your hard earned reputation!
J
Userlevel 1
There IS no Amazon chat. There is no way to get in touch with a human being on Amazon. When I go to the Amazon website, the ONLY option I am given is to contact Razer for a refund. There IS no option to contact Amazon to deal with the problem. Amazon clearly thinks this is a Razer order. And the invoice i received confirms that We were billed by Razer, not by Amazon.

RAZER billed me for the computer. The Invoice says "RazerWire," Not Amazon. The computer came from Razer, not from Amazon.

I am going to start a dispute with VISA to get my money back.

You know, the Razer laptop I finally settled on seems to be great, but honestly, next time I buy a gaming laptop I'm going back to Alienware. They have always treated me very well and I don't mind paying their prices because I have never had anything but great service from them.
Razer.Speedcr0ss
Userlevel 7
Hey there! Thanks for posting your order-related concern here. Was everything covered? And yes, there are other sellers in Amazon that do not have ties with Razer. That's why the Support Team asks for a copy of your proof of purchase in PDF form tp verify the purchase. Feel free to send me your email address or case number via PM should you need additional assistance.
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