Unique issue with keys not functioning

Discussion in 'Razer Synapse 3 Beta' started by leetVioletbase390, Feb 24, 2019.

  1. leetVioletbase390

    leetVioletbase390 New Member

    I have searched the forums for this issue and have not found anything. So I have a custom keymap in Razer Synapse 3. I also play a certain MMO game where, as a healer or DPS, need to use certain abilities for the class.

    My issue is where one or more (up to 3) of the keys (mainly keys 3, 4, and 6) stop functioning until I completely exit Razer Synapse and start it again. I am also having an issue where (when I hold right-click to move the camera) it sticks and doesn't let me change focus (use the mouse cursor again, etc).

    Again, all those issues go away when I restart Razer Synapse. I also contacted Razer Support and they suggested me to completely uninstall and reinstall the program (which I did) and that did not help at all. Any suggestions on how to fix this would be appreciated.


    System/product information:
    Operating system: Windows 7 Home Premium 64-bit (fully up-to-date with the February 2019 security rollup)
    Razer product: Razer Naga Trinity
    Razer Synapse version: 3.4.216.21216
     
    Last edited: Mar 1, 2019
  2. Razer.Winteryang

    Razer.Winteryang Ice Bear Staff Member

    Hey there, we'd like to take a second look at your case and forward your concern to our Dev Team. I'd appreciate if you can drop me a PM with your case number. Thanks! :smile_:
     
  3. leetVioletbase390

    leetVioletbase390 New Member

    I am still having the issue even with an upgraded system (Windows 10) and totally different hardware. So it's either a problem with the software still or my profile. I provided a support member some logs of Synapse 3 about a month ago and no response yet.
     
    Last edited: Apr 30, 2019
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