Unresponsive keys | Razer Insider

Unresponsive keys

  • 25 July 2021
  • 2 replies
  • 31 views
J
I read that i need to hard reset by disconecting, pressing some keys and reconecting, but one of the keys i need to press is the 'caps' and it is not working, what do i do?
This topic has been closed for comments

2 Replies

Sye_The-Vie
Rank
Userlevel 7
Hey, @JKLBR

To help with your keyboard query, try attempting the followings~~~

  • What RAZER keyboard do you have?
  • Do you know what Synapse version is supported for your keyboard?


  • For products Supported by Synapse 2.0 click here
  • For products Supported by Synapse 3.0 click here


  • Have you updated the Synapse?
  • You might need to update the firmware of your keyboard, see the keyboard category by clicking here
  • What OS do you use?


  • Windows
  • MacOS
  • Linux


  • Have you updated your Windows version?

If you are still facing an issue, then we can consider the Hardware fault on the keyboard
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
R
Userlevel 4
JKLBR
I read that i need to hard reset by disconecting, pressing some keys and reconecting, but one of the keys i need to press is the 'caps' and it is not working, what do i do?


Is the issue happening while Synapse is running in the background? If your keyboard does belong to the specific model listed from this link, please perform the provided steps. Else, please send me the serial number of your device via PM. I can use it to check its model and look into other solutions.

Sye_The-Vie
Hey, @JKLBR

To help with your keyboard query, try attempting the followings~~~

  • What RAZER keyboard do you have?
  • Do you know what Synapse version is supported for your keyboard?


  • For products Supported by Synapse 2.0 click here
  • For products Supported by Synapse 3.0 click here


  • Have you updated the Synapse?
  • You might need to update the firmware of your keyboard, see the keyboard category by clicking here
  • What OS do you use?


  • Windows
  • MacOS
  • Linux


  • Have you updated your Windows version?

If you are still facing an issue, then we can consider the Hardware fault on the keyboard


Thank you for assisting.



I'll lock this thread now.
CookiesCookie settings