[UPDATE] Razer Blade 15 ft. Intel 9th Gen processor

Discussion in 'Systems' started by Razer.WolfPack, Jan 6, 2019.

  1. uncle_farkus

    uncle_farkus New Member

    So is the 4K one out yet? It went from being "SOLD OUT" to "NOTIFY ME". Not sure if those mean different things.
     
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  2. RazerRanix

    RazerRanix Active Member

    never was available. they usually get available long after the 1080p version.

    you will need to wait more.

    ordered mine today but they denied my paiment as they wanted to double check it wasn t a fraud. now I need to wait for them to call me...not sure how long this will take.

    At worst i will have to wait for availabiity on Amazon. less money for Razer...
     
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  3. brian.edition

    brian.edition Well-Known Member

    "It's such a friggin Blade, I love"
     
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  4. sharpSpanishBlue212

    sharpSpanishBlue212 New Member


    They denied 3 orders, then one went through and never processed, had to cancel this is order becuase never moved from received status in 2 days. Then, finally got one through and now they tell me ships from hongkong. 5 orders and 3 days to be able to buy their product. 5 support requests and 2 phone calls.

    They state they are in stock and ship next business day on website but it is not true. I received email that order completed and credit card charged, but no shipping confirmation. I asked how long if shipping from Hong Kong and no answer.

    It was a horrible experience buying from them. This payment verification is a joke. They take 24 hrs to get back to you if lucky. Everything with them is 2-3 days. They sabotage their own sales lol

    Be prepared to wait for your purchase and their horrible ordering process when they decide you need to get verified.

    Love their products, but ordering business not on par with their competitors.
     
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  5. KingGlade

    KingGlade New Member

    Glad to hear I'm not the only going through this problem. I would have just ordered through Amazon and had it already if they sold the Mercury White edition. I'm tempted to cancel man it's a constant run around with the customer service at this point.
     
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  6. uncle_farkus

    uncle_farkus New Member

    x
    From my experience of ordering 2 Blades in the past, they always ship from Hong Kong and arrive 36-48 hours from order confirmation. Problem is the shipping is much faster than their email updates so don’t get too upset yet.

    The verification thing is bad though. I experienced that once on a peripheral order, so wasn’t as major but it delayed things by a bit. It was on the same card I’d used for another order a couple weeks prior. Was annoying. Then it shipped and arrived 2 days later.

    Best way to deal with support is via the chat IMO for what it’s worth. It’s definitely not as seamless as other online stores and could use a LOT of improvement. I think they should scale up those operations ASAP honestly. Especially with Razer Care now being a thing. I’m ordering my 4K Blade from Razer Store over Amazon SOLELY because of Razer Care. Not sure if I trust the Amazon warranties they sell.
     
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  7. RazerRanix

    RazerRanix Active Member

    Just to make it Cristal clear for me, once you receive the denied email does it mean it might be validated later without needing to enter your credit card info again? Or in all the case I will have to do the whole order again once I have been contacted?
    ?

    I strongly think to order on Amazon and wait a little bit more.

    Time to step up your shopping experience Razer... especially knowing that another french user that also wanter to order a rtx 2080 went with the same payment denied issue.

    On the topic of benchmark, it is still early and I have a little bit of difficulty to analyse the rtx maxq series.

    Seems like the 2060 non max q is close from the rtx 2070 max q version and the rtx 2070 max q is close to the 2080 max q.
    The non max q are on another level.

    A little bit confused, as it might be hard to justify the price tag difference. We might need some LM cooling plus Underwood Overclock operation to really get the best of it.

    Next week should be fun with plenty of info and benchmark.
     
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  8. Joikansai

    Joikansai Well-Known Member VANGUARD

    I think I saw Min posting somewhere about this payment issues recently, when I’m not wrong he mentioned would look at it and his team will deal with that but it’s better reach support per phone in Hamburg headquarters or chats online to get faster update about your queue status.
    2080 Blade performs pretty well actually it can achieve 21K graphics score on default gaming mode, only cpu that hold it to go higher, and that score already blows last gen a lot thick 1080 laptops out in to the ocean:) I believe it can get higher. I was tempting to get one actually but 1070 Blade still serves me well...be patient me;)
    F8669322-2E51-44A2-B20E-8D12488BB585.jpeg
     
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  9. Soulstunned

    Soulstunned New Member

    Pure power in an exquisite design!
     
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  10. Joikansai

    Joikansai Well-Known Member VANGUARD

    New Synapse 3 looks on Blade 15 RTX. Not with Blade 15 2018 so can’t confirm if it’s also available for last year model. There’s new creator mode option beside traditional Balanced and gaming mode and fan speed now is 5300rpm with low rpm not grey anymore which means may be reduce to that point.
    2943E10B-3D27-4837-B677-BD39E308A197.jpeg
     
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  11. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    I had to place a new order and credit card again.

    But this one failed as well.

    Then tried again, this one was stuck in receiving. Had to cancel. This takes 24 hrs as well, just to cancel.

    Then tried again, failed

    Then tried again and this one went through. But no shipping confirmation yet.

    And yes I bought a razor from them before, I logged in to purchase. It’s ridiculous to say the least.

    If order is stuck in received for 24 hours I suggest you cancel, support didn’t know how to track this or release for processing and blamed it on warehouse.

    You know your Oder is good to go when you receive e-mail telling you successfully processed your order and preparing for shipment and that your credit card will be charged. If not something went wrong.

    I understand all this from a new company but these guys have been around. They should not claim item is in stock and ship next business day if the item is in Hong Kong. Also, paying the extra 10 dollars for faster shipping doesn’t seem to do much.

    Good luck
     
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  12. uncle_farkus

    uncle_farkus New Member

    Even if it's in Hong Kong it's still in stock and doesn't matter. At Christmas, I ordered a Blade 15 from Razer and an Asus from Amazon and the Razer arrived 1 day before my Amazon Prime order. Literally arrived under 36 hours after I ordered.
     
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  13. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    I don’t think anybody has received their purchase from their release on Tuesday 29th. All these problems are them not having the product there I think.

    Has anybody gotten theirs yet?
     
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  14. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    I agree, I purchased a Razer 15 v1 and received it quickly. Not all experiences are bad. They had it in stock and shipped next day. From US.

    But with this being a new product, something else is going on....

    If you fall in their ridiculous verify purchase. then be prepared to wait even longer.
     
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  15. uncle_farkus

    uncle_farkus New Member

    My friend ordered his RTX on release day from Amazon and got it the next day. I can't imagine Amazon would have stock but the Razer warehouse wouldn't.
     
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  16. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    Yeah, should have ordered from Amazon...

    Thank you for replies.
     
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  17. uncle_farkus

    uncle_farkus New Member

    Least you're not waiting for the 4K version :slightly_sad:
    I ordered the 1070 version right before the RTX was announced so I returned it. Had it long enough to love it and miss it. But too expensive to not get the improved one (the backlit function keys on the new one may be the real best new feature haha).
     
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  18. Joikansai

    Joikansai Well-Known Member VANGUARD

    Check Razer subreddit and YouTube there’re already users uploaded benchmarks scores, unboxing videos and even gaming reviews, they ordered all on 29th.
     
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  19. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    I feel special lol
     
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  20. sharpSpanishBlue212

    sharpSpanishBlue212 New Member

    Canceled Razer order, ordered through amazon and getting next day delivery. Finally!
     
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